Membership Specialist

Griffin Museum of Science and Industry

Chicago (IL)

On-site

USD 60,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Comprehensive medical, dental, and vision plans

Free onsite garage parking

401(k) plans with employer match

Job summary

The Griffin Museum of Science and Industry seeks a Membership Specialist to join its team in Chicago. This full-time role involves managing member acquisition and retention, planning events, and ensuring member satisfaction. Candidates should possess a Bachelor’s degree along with 2-4 years of relevant experience, strong communication, and problem-solving skills.

Benefits include a salary range of $60,000 - $70,000, comprehensive health plans, an attractive time off program, and 401(k) options. Join us to inspire a love for science!

Qualifications

2 to 4 years of related experience in membership, nonprofit, or higher education.
Excellent oral and written communication skills.
High level of initiative and problem-solving skills.

Responsibilities

Manage membership acquisition, renewal, and fulfillment programs.
Promote membership through digital communication channels.
Plan and run multiple member events throughout the year.

Skills

Collaboration

Initiative

Problem-solving

Communication skills

Organization

Project management

Event planning

Microsoft Office

Education

Bachelor's degree

Tools

Salesforce

Marketing Cloud

Ticketure

Job description

About Us

The Griffin Museum of Science and Industry in Chicago is the largest and most interactive science museum in the Western Hemisphere. The Chicago’s Museum of Science and Industry (MSI) exposes guests of all ages to awe‑inspiring exhibitions that spark curiosity and bring science to life. MSI’s mission – to inspire the inventive genius in everyone – is realized through its world‑class exhibitions and engaging guest experiences. The Museum of Science and Industry provides programs and experiences that deepen the engagement of students and teachers in science and science‑related disciplines, with a vision to inspire and motivate our children to achieve their full potential in the fields of science, technology, engineering and math.

We offer a creative, collaborative, and innovative environment for our employees. Our employees receive great perks such as benefits starting day one, free admission to MSI for family and friends, free admission to other museums, free parking in MSI’s garage, and more! If you are equally passionate about our vision and want to be surrounded by a team of dynamic, smart and innovative people, the Museum of Science and Industry is the right place for you.

Position Overview

The Membership Specialist is an integral part of the Membership team responsible for executing the organization’s programs to attract, retain and serve its members. This role is primarily responsible for the execution of a strategic plan for member acquisition and renewal via direct mail, digital channels and onsite conversions. They will also help plan and run member events, track membership fulfillment and oversee ongoing member satisfaction initiatives. They will work extensively with other museum departments to develop accurate and member‑centered communications and provide meaningful onsite experiences.

Responsibilities

Work with direct mail vendor to manage membership acquisition, renewal and fulfillment programs, ensuring timely delivery of membership materials to prospective, new and renewing members.
Partner with the marketing team to promote membership through digital communication channels including email, website, digital advertising and more.
Work with ticketing to ensure members are receiving their benefits when reserving tickets, parking and purchasing event tickets.
Help plan and run multiple member events throughout the year.
Work extensively with the External Affairs Operations team to ensure the highest level of data integrity and communication about member promotions, appeals, and member information updates.
Partner with the Guest Services team to ensure staff are knowledgeable about membership and benefits.
Work on internal teams and interact with staff on all levels to ensure and promote the membership program.
Request and/or generate reports from Salesforce (donor and marketing database), such as Ticketure (ticketing system) and Marketing Cloud (email).
Help oversee and assist with member fulfillment and customer service.
Assist at the Membership Desk as needed during peak seasons.
Other duties as assigned.

Qualifications

Bachelor’s degree and 2 to 4 years of related experience in membership, nonprofit or higher education setting.
Strong collaborator who works well independently or on team projects.
High level of initiative and exceptional problem‑solving skills.
Excellent oral and written communication skills.
Demonstrated ability to manage multiple tasks effectively, to set priorities, maintain an organized schedule and observe and respect deadlines.
Prior project management and event planning experience.
Strong Microsoft Office skills (Word and Excel); Salesforce experience a plus.
Ability to work occasional weekends and evening special events.

Language

Ability to read and interpret documents such as safety rules, scripts, standard operating procedures, etc.
Ability to speak effectively before groups of guests and employees.

Physical

While performing the duties of this job the employee is regularly required to speak loudly and clearly.
The employee frequently is required to stand, walk, and reach with hands and arms.
The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
The employee may occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment