Membership Services Representative - Greenfield

Hancock Regional Hospital; Greenfield (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

Hancock Regional Hospital is hiring a Membership Services Representative dedicated to customer service in Greenfield. This full-time on-site position will involve giving facility tours, assisting new members, and meeting sales goals.

The representative must maintain knowledge of programs and be involved in community outreach. A CPR certification is mandatory for this role, along with basic computer skills, and experience in fitness centers is preferred.

Qualifications

• Basic computer skills and excellent communication required.
• Previous experience in a community or hospital-based fitness center preferred.
• Ability to work a flexible schedule as needed.

Responsibilities

• Give facility tours and pricing information to members.
• Involved in new member sales and initial appointments.
• Attend health fairs and promote programs.

Skills

Customer Service

Communication

Professionalism

Education

Basic computer skills

Previous experience in fitness center

Job description

Membership Services Representative - Greenfield

Job Category: Fitness & Wellness Center

Requisition Number: WCMEM001827

• Posted : September 15, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Greenfield, IN 46140, USA

Description

QUALIFICATIONS:

JOB SPECIFIC CORE COMPETENCIES:

• Customer Service: Give facility tours, pricing information and customer service to new and current members regarding HWC membership.
• Communication: Checks voicemail and replies within 24 hours of message during the business week.
• Professionalism: Maintains proper dress code while working of a HWC logoed collared shirt, jacket, or business casual attire and HH Badge.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES :

• Involved in the new member sales process, facility tours, sales presentation, and new member initial appointments.
• Meets and follows all goals assigned to that individual by the Programs & Operations Manager.
• Involved in community outreach by attending health fairs and setting promotional boxes. Remains knowledgeable and proficient in all facility rules, regulations, and policies and enforces when applicable.
• Maintains current information on all center programs, services, and activities, and promotes them regularly to staff and members.
• Follows established procedures when equipment is found to be malfunctioning in an effort to return it to operational status within 24 hours, notifying the MOD or maintenance personnel, and recording the problem in the equipment log binder.
• Attends all scheduled employee meetings.
• Maintains responsibility for ongoing positive communications with peers and adheres to all Wellness Center policies.
• Assumes other duties and projects as assigned.

MANDATORY LICENSE/REGISTRATION/CERTIFICATION:

• CPR

EDUCATION AND EXPERIENCE REQUIREMENTS :

• Basic computer skills, excellent communication and customer service skills required.
• Previous experience in a community, commercial or hospital-based fitness center preferred.
• Ability to work a flexible schedule as needed.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.