Membership Services Representative - Greenfield

Hancock Health; Greenfield (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Hancock Health is seeking a customer-focused team member for the Wellness Center, supporting new and current members with tours, pricing information, and member services.

You will handle calls and visits with a professional appearance, assist in the sales process, participate in community outreach, and promote center programs and policies.

A flexible schedule, basic computer skills, and prior direct-sales or fitness-center experience are preferred.

Qualifications

• Basic computer skills and excellent communication and customer service required.
• Previous experience in direct sales preferred.
• Experience in community, commercial or hospital-based fitness center preferred.

Responsibilities

• Involved in the new member sales process, facility tours, sales presentation, and new member initial appointments.
• Meets and follows all goals assigned by the Programs & Operations Manager.
• Involved in community outreach by attending health fairs and setting promotional boxes.
• Maintains current information on center programs, services, and activities, and promotes them regularly to staff and members.
• Follows procedures when equipment is malfunctioning and reports within 24 hours.
• Attends all scheduled employee meetings.
• Maintains positive communications with peers and adheres to Wellness Center policies.
• Assumes other duties and projects as assigned.

Skills

Customer Service

Communication

Professionalism

Job description

• Customer Service: Give facility tours, pricing information and customer service to new and current members regarding HWC membership.
• Communication: Checks voicemail and replies within 24 hours of message during the business week.
• Professionalism: Maintains proper dress code while working of a HWC logoed collared shirt, jacket, or business casual attire and HH Badge.

Qualifications

JOB SPECIFIC CORE COMPETENCIES

• Customer Service: Give facility tours, pricing information and customer service to new and current members regarding HWC membership.
• Communication: Checks voicemail and replies within 24 hours of message during the business week.
• Professionalism: Maintains proper dress code while working of a HWC logoed collared shirt, jacket, or business casual attire and HH Badge.

Essential Functions And Responsibilities

• Involved in the new member sales process, facility tours, sales presentation, and new member initial appointments.
• Meets and follows all goals assigned to that individual by the Programs & Operations Manager.
• Involved in community outreach by attending health fairs and setting promotional boxes. Remains knowledgeable and proficient in all facility rules, regulations, and policies and enforces when applicable.
• Maintains current information on all center programs, services, and activities, and promotes them regularly to staff and members.
• Follows established procedures when equipment is found to be malfunctioning in an effort to return it to operational status within 24 hours, notifying the MOD or maintenance personnel, and recording the problem in the equipment log binder.
• Attends all scheduled employee meetings.
• Maintains responsibility for ongoing positive communications with peers and adheres to all Wellness Center policies.
• Assumes other duties and projects as assigned.

Mandatory License/Registration/Certification

• CPR

Education And Experience Requirements

• Basic computer skills, excellent communication and customer service skills required.
• Previous experience in a direct sales position preferred.
• Previous experience in a community, commercial or hospital-based fitness center preferred.
• Ability to work a flexible schedule as needed.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.