Membership Services Representative

Getting Even Llc; Manchester (NH); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Commission pay

Complimentary gym membership

Performance bonus

Employee discounts

Advancement opportunities

Training & development

Wellness resources

Free uniforms

Job summary

Zoo Health Club Manchester is seeking passionate Membership Service Representatives to welcome members, drive revenue, and maintain a clean, friendly club environment. The role requires strong communication and sales abilities, with a focus on guest relations and teamwork.

We offer flexible hours, opportunities for advancement, and staff gym membership. The position suits energetic individuals who can multitask, work days/evenings/weekends, and contribute to a positive club culture.

Qualifications

• Excellent communication and interpersonal skills.
• Excellent team and leadership skills.
• A comprehensive understanding customer service/guest relations.
• Must be highly motivated and energetic and organized.
• Ability to multitask.
• An understanding of health club operations.
• Must be able to work days, evenings, and weekends as necessary.
• Must be a team player, willing to cover or trade shifts when necessary.

Responsibilities

• Greets and checks in all members and guests.
• Sells retail products and services.
• Answers and directs all incoming phone calls, updates billing.
• Fields all member complaints and concerns.
• Sell memberships to walk in customers.
• Set sales appointments through referrals and leads.
• Follows sales policies and procedures for department.
• Performs Opening and Closing Procedures for the club.
• Cleaning and organizing the equipment and the club.
• Must be able to lift 50 pounds, typing and standing for long periods of time.

Skills

Excellent communication

Interpersonal skills

Team leadership

Customer service

Multitasking

Health club operations

Education

College degree preferred

CPR Certification

First Aid Certification

AED Certification

Job description

Benefits:

Commission pay

Complimentary gym membership

Bonus based on performance

Employee discounts

Opportunity for advancement

Training & development

Wellness resources

Free uniforms

We are looking to grow our team! We're looking for passionate and skilled individuals to step into their roles and become a welcome part of our team.

We have flexible hours whether you are looking to pick up just a couple of shifts per week or up to six days per week.

Membership Service Representatives are responsible for actively generating club revenue, keeping the club and equipment clean, neat, and orderly, as well as greeting and assisting members and working together with all staff to maintain a safe, clean and welcoming environment.

Our staff members are treated to a complimentary gym membership to all our clubs!

AVAILABLE SHIFTS:

Tuesday: 2pm - 8pm

Thursday: 8am - 2pm

Thursday 2pm - 8pm

Friday: 8am - 2pm

Saturday: 8am - 12pm

Security shifts may be available outside of regular staffed hours per request

ESSENTIAL DUTIES AND RESPONSIBILITIES

Greets and checks in all members and guests

Sells retail products and services

Answers and directs all incoming phone calls, updates billing

Fields all member complaints and concerns

Sell memberships to walk in customers

Set sales appointments through referrals and leads

Follows sales policies and procedures for department

Performs Opening and Closing Procedures for the club

Cleaning and organizing the equipment and the club

Must be able to lift 50 pounds, typing and standing for long periods of time

Maintains professionalism and appearance. When not assisting members; avoids eating, sitting, reading, Internet surfing, or any other activities that are not work-related

Other duties as assigned

REQUIRED KNOWLEDGE, SKILLS AND RESPONSIBILITIES

Excellent communication and interpersonal skills

Excellent team and leadership skills

A comprehensive understanding customer service/guest relations

Must be highly motivated and energetic and organized

Ability to multitask

An understanding of health club operations

Must be able to work days, evenings, and weekends as necessary

Must be a team player, willing to cover or trade shifts when necessary

REQUIRED EDUCATION, CERTIFICATIONS AND EXPERIENCE

Experience in a health club or the hospitality industry is preferred

Experience in sales preferred

College degree preferred

CPR, First Aid, and AED certifications or will be provided

ABOUT US:

Zoo Health Club Manchester has many amenities such as 24/7/365 member keycard access, state-of-the-art cardio and strength training equipment, group fitness classes, babysitting, DrinkFit smoothie bar, Blitz45 Functional Training, RunTV cardio, personal training, nutrition coaching, training turf, locker room, showers and more.

ABILITY TO COMMUTE/RELOCATE:

Manchester, NH: Reliably commute or planning to relocate before starting work (Required)

SUPPLEMENTAL PAY

Commission pay

Bonus pay

Tips