Membership Services Coordinator

Innovatis Group; Chicago (IL); Hybrid; USD 61,000 - 90,000; Full time

Job summary

Innovatis Group is seeking a detail-oriented Member Services Coordinator to enhance the member experience for IEC’s national program. The role involves data management, communication with members and Chapters, and administrative support. Ideal candidates will possess strong organizational skills and a commitment to exceptional service in a collaborative environment.

Benefits

Comprehensive health, dental, and vision insurance

401(k) plan with 5% company match after 6 months

Unlimited PTO after a year of employment

Friendly and collaborative work environment

Qualifications

• 2+ years of administrative or customer service experience, ideally in a nonprofit setting.
• Strong written and verbal communication skills.
• Proficiency with database or CRM systems is beneficial.

Responsibilities

• Serve as the main contact for member inquiries and support.
• Manage member data and communication channels.
• Track and prepare membership dues reports and invoicing.

Skills

Attention to detail

Organizational skills

Communication skills

Customer service

Data management

Education

Associates Degree or equivalent experience

Tools

Microsoft Office Suite

Association Anywhere

Job description

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We are seeking a detail-oriented and service-minded Member Services Coordinator to support the success of IEC’s national membership program. In this role, you’ll serve as a key point of contact for members and Chapters—managing data, dues, and day-to-day communication that powers the member experience.

This role provides essential administrative and operational support for membership processing, financial tracking, and system management. Your work will contribute directly to accurate reporting, strong Chapter partnerships, and timely service delivery for IEC’s growing network.

Key Responsibilities:

Member Services Support

• Respond to member inquiries via phone and email regarding account access, password resets, profile updates, and general questions
• Manage the main IEC phone line, Contact Us inquiries, and the general membership inbox
• Collaborate with Chapter staff to support accurate dues reporting and provide training on member tools and systems

Marketing Support

• Pull and organize member lists to support marketing campaigns
• Manage subscription updates for member communications and newsletters
• Track and prepare membership dues reports, accounts receivable, and quarterly Chapter invoicing
• Follow up with Chapters on outstanding balances and overdue payments
• Maintain and update the membership dashboard and related data metrics
• Generate monthly reports related to membership trends and apprenticeship book sales

Database Management (Association Anywhere)

• Manage member data and execute updates using Association Anywhere (IEC’s AMS)
• Provide support and training to Chapter staff on how to use the AMS
• Coordinate upgrades, integrations (e.g., event registrations, API connections), and ongoing maintenance of the system
• Input and manage membership records, including Members-at-Large (MAL), new members, and expirations
• Support automation efforts such as welcome letters and system-generated communications
• Maintain accurate committee rosters, terms, and historical tracking within the AMS
• Identify and share AMS process improvements and best practices

Basic Qualifications:

• 2+ years of administrative, customer service, or data management experience (association or nonprofit experience a plus)

• Strong attention to detail and organizational skills

• Excellent written and verbal communication skills

• Comfortable managing and prioritizing multiple deadlines in a fast-paced environment

• Proficiency with Microsoft Office Suite (Excel, Outlook, Word)

• Experience using databases or CRM systems (Association Anywhere experience beneficial but not required.)

• Professional, collaborative, and proactive approach to service and support

• Exceptional written and verbal communication skills, with the ability to convey information clearly, professionally, and effectively to diverse audiences.

• Ability to lift and carry up to 50 lbs and remain standing for extended periods as needed

The base salary range for this position starts at $61,000 annually but can be higher dependent upon qualifications and experience.

Location:

Hybrid based out of Chicago, IL or Nashville, TN. This is not a fully remote role.

Comprehensive health, dental, and vision insurance

401(k) plan with 5% company match after 6 months

Unlimited PTO after a year of employment (generous PTO upon start)

Friendly and collaborative work environment

Deadline to apply: Mon, June 30th

About Innovatis Group:

At Innovatis Group, we’re not just one of the fastest-growing association management companies; we’re committed to redefining partnership and impact. We blend strategic innovation with execution, helping clients drive meaningful results while supporting their broader goals. If you thrive in a fast-paced, dynamic environment and enjoy collaborating with industry-leading brands, Innovatis Group offers the tools, team, and environment to help you make a lasting impact.

About IEC:

The Independent Electrical Contractors Association (IEC) is a national trade association representing approximately 4,000 members with the goal of promoting the highest standards of skilled trade professionalism in the electrical and systems industry. IEC provides its members with top-tier educational resources, advocacy, networking opportunities, and industry-specific training programs. Dedicated to fostering growth and innovation, IEC supports its members in delivering safe, efficient, and reliable electrical services, ensuring a competitive and sustainable industry. Membership is supported in a federated model with approximately 50 chapters, offering localized support and resources to enhance member success and facilitate apprenticeship programming.

Equal Opportunity Employer:

Innovatis Group is an equal opportunity employer and aspires to be a leader in fostering a diverse, equitable, and inclusive workplace where every individual is empowered to bring their whole self to work. We commit to embracing and promoting diversity in all its forms, ensuring equitable opportunities, and cultivating an inclusive culture that respects and values differences. Together, we will drive better outcomes for our employees, our clients, and our community.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organizations

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