Membership Service Associate (Front Desk Staff) - RiverChase YMCA

YMCA of the Cedar Rapids Metro Area; Fenton (MO); Vor Ort; USD 21.000 - 23.000; Teilzeit

Benefits dieser Stelle

403(b) Retirement Savings

12% retirement fund after 1,000 hours

Tuition discount at Missouri Baptist

Free individual YMCA membership

Zusammenfassung

The Gateway Region YMCA is seeking a part-time Welcome Center Associate to support membership, program registration, and guest services at the branch. You will enter registrations into the HRIS, verify guests in Raptor, and assist with member engagement and inquiries.

Qualified candidates have a high school diploma or GED, strong interpersonal and problem-solving skills, and basic computer knowledge. Prior customer service experience is a plus, with opportunities for development.

Qualifikationen

• Requires high school diploma or GED.
• Excellent interpersonal and problem solving skills.
• Ability to relate to diverse groups of people from all social/economic backgrounds.
• Previous customer service or sales experience is preferred.
• Basic knowledge of computers and common software.

Aufgaben

• Partner with branch management to implement membership policies and systems.
• Enter membership and program registrations into HRIS.
• Greet and engage with members and verify guests in Raptor.
• Process HRIS transactions with accuracy and perform daily close out and drawer count.
• Recruit participants for member challenges and drive member engagement.
• Suggest procedures to improve efficiency at the Welcome Center.
• Respond to member inquiries and resolve issues via phone or in person.
• Work with Membership Director to address member concerns and conflict.

Kenntnisse

Interpersonal skills

Problem solving

Diversity awareness

Basic computer skills

Ausbildung

High school diploma or GED

Tools

HRIS

Raptor

Jobbeschreibung

• Base Pay $15.00 - $17.00 / Hour
• Job Category Part Time
• Employee Type Part Time
• Required Degree High school
• Manage Others No

Contact information

• Phone [phone]

Description

• Partner with the branch management team to implement membership policies (SOP’s) and all systems that support branch membership, program and marketing objectives.
• Enter membership and program registration data into HRIS operating system
• Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch.
• Process all HRIS operating system transactions with accuracy and perform daily close out and drawer count
• Participate and recruit participants for member challenges also known as member visit drivers.
• Suggest procedures or standards to improve efficiency and productivity at the Welcome Center.
• Ensures established processes for touring and following up with membership inquiries are followed.
• Assist with the attainment of membership department strategic plan goals.
• Provide feedback and offer solutions regarding gaps in service and/or member concerns.
• Work continually towards self-development to stay current on customer service, sales, and “Leader” procedures & practices.
• Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills
• Effectively handle conflict and member complaints, with the support of the center Membership Director
• Performs all other duties as assigned.

The YMCA Welcomes a Diverse Workforce

Equal Opportunity Employer M/F/D/V

The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.

Requirements

• High school diploma and or GED required
• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Full Compensation Package (when applicable):

• 403(b) Retirement Savings
• Retirement fund of 12% per pay period after completing 1,000 hours of service during any two 12-month periods.
• 20% Discount on tuition at Missouri Baptist University
• Free individual membership to YMCA nationwide