Membership Sales & Service Specialist

BJ's Wholesale Club; Hyannis (MA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s Memberships

Generous paid time off

Flexible health benefits

401(k) retirement savings plan

Employee stock purchase plan

Job summary

BJ’s Wholesale Club in Hyannis, MA is seeking a customer service–oriented role focused on member acquisition, issue resolution and everyday store support. You’ll engage with members, process purchases, and help maintain a welcoming, efficient club environment.

The job emphasizes teamwork, accuracy, and a friendly attitude, with weekly pay, and access to comprehensive benefits and membership perks.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business established benchmarks and results.
• Exhibits clear understanding of all BJ’s Membership options, and Co-Brand credit card.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.

Skills

Front-line customer service

Sales experience

Goal-oriented

Computer proficiency

Job description

BJ’s Wholesale Club in Hyannis, MA is seeking a customer service–oriented role focused on member acquisition, issue resolution and everyday store support. You’ll engage with members, process purchases, and help maintain a welcoming, efficient club environment.

The job emphasizes teamwork, accuracy, and a friendly attitude, with weekly pay, and access to comprehensive benefits and membership perks.