Membership Sales & Retention Specialist

FoundersCard; Houston (TX); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO

Hybrid work

Job summary

FoundersCard is seeking a Membership Sales & Retention Specialist in the Spring, Texas area to engage with existing and former members, renew memberships, and elevate member value through our benefits and experiences.

This high-energy, quota-driven role requires daily outbound calls, strong product knowledge, and a consultative approach to customer success; the position offers a competitive base, upside bonuses, and a hybrid in-office/remote schedule at our Spring, Texas location.

Qualifications

• Minimum 5+ years in outbound sales or retention roles.
• Proven track record of meeting or exceeding quotas.
• Excellent verbal and written communication.
• Ability to build rapport quickly on calls.
• Experience with hybrid in-office schedule.

Responsibilities

• Engage with existing and prior members through proactive outreach.
• Renew memberships and strengthen relationships.
• Identify opportunities to upsell memberships.
• Maintain daily outbound activity and CRM pipeline.
• Collaborate with leadership and marketing to refine outreach.

Skills

Outbound sales

Account management

Renewals

Communication

Organization

Hybrid work

Tools

CRM tools

Job description

About FoundersCard

Join us on our mission to empower founders and innovators to move faster, live better and access more.

FoundersCard is a premium lifestyle and business membership platform used by over 250,000 entrepreneurs, executives, and innovators around the world. Our members enjoy unparalleled access to elite travel perks, business benefits, and a curated network of like-minded leaders - all designed to accelerate their success.

What you'll be responsible for

The Membership Sales & Retention Specialist will engage with existing members and prior members through proactive outreach calls. You will be responsible for strengthening relationships, renewing memberships, and identifying opportunities to enhance member value through FoundersCard's suite of benefits and experiences.

This is a high-energy, performance-driven role requiring daily outbound engagement, expert product knowledge, and a consultative approach to customer success.

What you'll do

• Conduct 100+ outbound calls per day to existing and past members with the goal of driving renewals and retention
• Clearly communicate the value of FoundersCard membership and its suite of benefits
• Re-engage lapsed or inactive members through professional, persuasive conversation
• Manage a daily pipeline of outreach and follow-up activity using CRM tools
• Identify and act on opportunities to upsell or extend membership terms
• Handle member feedback and objections with professionalism, empathy, and confidence
• Collaborate closely with leadership and marketing to refine outreach strategies

What we're looking for

• Minimum 5+ years of experience in outbound sales, account management, or retention-based roles
• Proven track record of meeting or exceeding performance metrics in a sales environment
• Highly polished communication style — both verbal and written
• Professional, confident phone presence with the ability to build rapport quickly
• Strong organizational skills and attention to detail
• Positive, self-motivated, and results-oriented mindset
• Ability to work effectively in a hybrid team environment (in-office 4 days per week in our Spring, Texas office, remote 1 day per week)

What's In It For You

• Competitive base salary + performance-based bonuses
• Comprehensive benefits package including health, dental, vision, and PTO
• Collaborative and supportive team culture
• Modern office environment in the Spring, Texas area

Target Compensation $100k+ total annually. Base salary of $70k-$80k/year (depending on experience) plus uncapped monthly commission.