Membership Sales & Guest Experience Specialist

Socket.dev; Los Angeles (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401K with match

Free admission tickets

Employee discounts

Paid time off

Job summary

Discovery Cube Los Angeles is seeking a Membership Sales team member to actively engage guests, promote memberships, and convert eligible visitors into members while supporting renewals and upgrades.

You will meet sales goals, communicate benefits, process memberships in the ticketing system, and collaborate with Admissions, Operations, Marketing, and other departments to drive member growth and an outstanding guest experience.

Qualifications

• High school diploma or equivalent required; college coursework or bachelor's degree preferred but not required.
• Previous experience in sales, membership sales, product promotion, hospitality, admissions, retail, or customer service preferred.
• Demonstrated comfort initiating conversations with guests and asking for the sale.
• Strong verbal and written communication skills with the ability to explain products and benefits clearly.
• Strong interpersonal skills and a friendly, confident, professional approach with guests of all ages.
• Goal-oriented, proactive, motivated, and comfortable working toward measurable sales targets.
• Ability to learn changing membership products, promotions, procedures, and sales strategies quickly.
• Ability to remain composed and professional in a high-volume, fast-paced guest environment.
• Strong attention to detail and accuracy when processing transactions.
• Ability to work independently while contributing effectively to a team.
• Working knowledge of Microsoft Office applications and general computer/POS systems; Galaxy ticketing system experience is a plus.
• Bilingual or multilingual skills are preferred.

Responsibilities

• Actively engage guests throughout the facility to identify membership opportunities and promote the value and benefits of Discovery Cube membership.
• Convert eligible ticket purchasers and visiting guests into members using approved sales strategies, promotions, and talking points.
• Meet individual and team monthly, quarterly, and annual membership sales and revenue goals.
• Maintain current knowledge of membership levels, benefits, pricing, promotions, renewal offers, payment options, and applicable reciprocal admission benefits.
• Provide accurate, consistent, and professional information to prospective and existing members.
• Process new memberships, renewals, upgrades, and other membership transactions accurately in the ticketing/POS system.
• Support membership promotional tables, exhibit openings, member events, and other onsite sales initiatives as assigned.
• Proactively follow up on sales opportunities and help identify trends, guest questions, and barriers to conversion.
• Use appropriate upselling and cross-selling techniques while keeping the guest's needs and experience at the center of the interaction.
• Maintain a positive, welcoming, and professional presence at all times and contribute to an exceptional guest experience.
• Communicate guest concerns, transaction issues, or membership questions requiring escalation to the appropriate manager.
• Collaborate with Admissions, Operations, Marketing, and other departments to support membership initiatives and organizational goals.
• Participate in sales training, product updates, coaching, and performance feedback.
• Maintain accurate records and follow all cash-handling, transaction, privacy, and operational procedures.
• Perform other related duties and projects as assigned.
• Conduct outbound membership sales and follow-up calls to prospective members, expired members, and other identified leads to promote birthday parties, memberships, renewals, special offers, and current promotions
• Respond to incoming membership and other project inquiries by phone and provide accurate information while identifying opportunities to convert inquiries into membership sales and reservations.

Skills

Sales experience

Customer service

Communication skills

Teamwork

Goal oriented

Education

High school diploma

Tools

Microsoft Office

POS systems

Galaxy ticketing system

Job description

Discovery Cube Los Angeles is seeking a Membership Sales team member to actively engage guests, promote memberships, and convert eligible visitors into members while supporting renewals and upgrades.

You will meet sales goals, communicate benefits, process memberships in the ticketing system, and collaborate with Admissions, Operations, Marketing, and other departments to drive member growth and an outstanding guest experience.