Membership Sales Associate

Discovery Cube; Los Angeles (CA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401K with match

Free general admission tickets

Bubblefest tickets

Dining discount

Employee discounts

PTO accrued

Company holidays

Job summary

Discovery Cube Los Angeles is seeking a Membership Sales team member who will engage guests, promote memberships, and convert admission guests into members while supporting renewals and upgrades.

You will maintain knowledge of membership levels, pricing, promotions, and processing memberships in the ticketing/POS system, collaborating with Admissions and Marketing to hit sales goals.

Qualifications

• High school diploma or equivalent required; college coursework or bachelor's degree preferred but not required.
• Previous experience in sales, membership sales, product promotion, hospitality, admissions, retail, or customer service preferred.
• Demonstrated comfort initiating conversations with guests and asking for the sale.
• Strong verbal and written communication skills with the ability to explain products and benefits clearly.
• Ability to learn changing membership products, promotions, procedures, and sales strategies quickly.

Responsibilities

• Actively engage guests to identify membership opportunities and promote benefits of Discovery Cube membership.
• Convert eligible ticket purchasers into members using approved sales strategies and promotions.
• Meet monthly, quarterly, and annual membership sales and revenue goals.
• Maintain knowledge of membership levels, benefits, pricing, promotions, renewals, and payment options.
• Process new memberships, renewals, upgrades, and other membership transactions in the POS system.
• Collaborate with Admissions, Operations, Marketing, and other departments to support membership initiatives.

Skills

Sales experience

Customer service

Communication

Bilingual (preferred)

Education

High school diploma or equivalent

College coursework preferred

Tools

POS system

Galaxy ticketing system

Microsoft Office

Job description

Come join the fun and make a difference with Discovery Cube! For over 25 years, we've been inspiring kids and educators alike with our hands‑on science education initiatives and interactive exhibits. Our four core initiatives - STEM proficiency, early childhood education, healthy living, and environmental stewardship - are future‑forward in promoting life‑long‑learning. Plus, with our immersive campuses in Orange County and Los Angeles, as well as our educational outreach programs, there are endless opportunities for learning exploration. As a prominent advocate for modern science education, we believe in empowering our learners with real‑world applications and spotlighting science as a solution and force for good. Don't miss out on the excitement and join our important mission today!

Position:

The Membership Sales team member is a guest experience and sales professional responsible for actively promoting Discovery Cube memberships, converting eligible admission guests into members, supporting renewals and upgrades, and helping the team achieve established membership revenue and sales goals. This position creates welcoming guest interactions, clearly communicates membership value and benefits, and provides accurate service to prospective and existing members.

Responsibilities:

• Actively engage guests throughout the facility to identify membership opportunities and promote the value and benefits of Discovery Cube membership.
• Convert eligible ticket purchasers and visiting guests into members using approved sales strategies, promotions, and talking points.
• Meet individual and team monthly, quarterly, and annual membership sales and revenue goals.
• Maintain current knowledge of membership levels, benefits, pricing, promotions, renewal offers, payment options, and applicable reciprocal admission benefits.
• Provide accurate, consistent, and professional information to prospective and existing members.
• Process new memberships, renewals, upgrades, and other membership transactions accurately in the ticketing/POS system.
• Support membership promotional tables, exhibit openings, member events, and other onsite sales initiatives as assigned.
• Proactively follow up on sales opportunities and help identify trends, guest questions, and barriers to conversion.
• Use appropriate upselling and cross‑selling techniques while keeping the guest's needs and experience at the center of the interaction.
• Maintain a positive, welcoming, and professional presence at all times and contribute to an exceptional guest experience.
• Communicate guest concerns, transaction issues, or membership questions requiring escalation to the appropriate manager.
• Collaborate with Admissions, Operations, Marketing, and other departments to support membership initiatives and organizational goals.
• Participate in sales training, product updates, coaching, and performance feedback.
• Maintain accurate records and follow all cash‑handling, transaction, privacy, and operational procedures.
• Perform other related duties and projects as assigned.
• Conduct outbound membership sales and follow‑up calls to prospective members, expired members, and other identified leads to promote birthday parties, memberships, renewals, special offers, and current promotions
• Respond to incoming membership and other project inquiries by phone and provide accurate information while identifying opportunities to convert inquiries into membership sales and reservations.

Qualifications:

• High school diploma or equivalent required; college coursework or bachelor's degree preferred but not required.
• Previous experience in sales, membership sales, product promotion, hospitality, admissions, retail, or customer service preferred.
• Demonstrated comfort initiating conversations with guests and asking for the sale.
• Strong verbal and written communication skills with the ability to explain products and benefits clearly.
• Strong interpersonal skills and a friendly, confident, professional approach with guests of all ages.
• Goal‑oriented, proactive, motivated, and comfortable working toward measurable sales targets.
• Ability to learn changing membership products, promotions, procedures, and sales strategies quickly.
• Ability to remain composed and professional in a high‑volume, fast‑paced guest environment.
• Strong attention to detail and accuracy when processing transactions.
• Ability to work independently while contributing effectively to a team.
• Working knowledge of Microsoft Office applications and general computer/POS systems; Galaxy ticketing system experience is a plus.
• Bilingual or multilingual skills are preferred.

This is a sales‑focused position. Performance may be measured using established membership sales and revenue goals, conversion results, transaction accuracy, product knowledge, guest engagement, reliability, and contribution to team goals. The employee is expected to use approved sales strategies and may provide recommendations based on observed guest trends and experiences.

Interactions

• Frequent interaction with guests, members, children, and adults.
• Daily collaboration with Admissions, Operations, Guest Services, and other Discovery Cube team members.
• Regular communication with supervisors and managers regarding sales performance, guest needs, and operational issues.
• Dynamic museum environment that may be high‑volume and fast‑paced during peak periods.
• Position is primarily guest‑facing and may require prolonged periods of standing and walking throughout the facility.
• Membership products, promotions, and procedures may change; the employee must adapt quickly and positively.
• Schedule may include weekends, holidays, special events, and occasional evenings based on business needs.
• Position is based at Discovery Cube Los Angeles.

Physical Demands & Environmental Conditions

The position requires frequent standing, walking, speaking, and interaction with guests throughout the workday. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.

What’s In It For You:

• Medical, dental and vision insurance
• Optional supplemental insurance coverage
• 401K with up to 4% match after one year for full‑time employees
• 14 Free general admission tickets per year
• 4 Bubblefest tickets plus admission
• 10% of on‑site dining and shopping discount
• Employee discounts through ADP
• Accrued paid time off for full‑time employees
• 10 paid company holidays

Compensation

Compensation

$18.92 - $18.92 USD

Discovery Cube provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Discovery Cube’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.