Membership Sales Director

Invited; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

401(k) retirement savings plan

Generous paid time off

Job summary

Invited is seeking a Membership Director for Hearthstone Country Club in Houston, Texas. The role involves driving membership growth by recruiting new members and enhancing experiences. You will support strategic sales initiatives to achieve membership revenue goals.

Responsibilities include increasing memberships, managing CRM prospects, and engaging members through community events. A strong sales background and proficiency in tools like Microsoft Office and CRM software are essential.

The position offers comprehensive benefits, including medical coverage and a 401(k) plan.

Qualifications

• Minimum of 2 years of sales experience with record of exceeding goals.
• Strong selling and negotiation skills.
• Proficiency in Microsoft Office and CRM software.

Responsibilities

• Drive membership growth by recruiting and retaining members.
• Implement sales strategies to achieve revenue goals.
• Facilitate membership upgrades and engage current members.

Skills

Sales experience

Customer service orientation

Negotiation skills

Time management

Interpersonal skills

Education

High school diploma or equivalent

Bachelor’s degree in related field

Tools

Microsoft Office Suite

CRM software

Job description

Overview

Membership Director at Hearthstone Country Club

Hearthstone Country Club is a premier private Club located in Houston, Texas. Known for its exceptional golf courses, it offers Members and guests a challenging golfing experience amidst beautiful surroundings. Beyond golf, the Club provides a range of amenities such as tennis, fitness, swimming, dining, and social events, creating a vibrant and welcoming community for its Members.

Job Summary

The Membership Director is responsible for driving membership growth at the club by recruiting new members, upgrading existing memberships, and enhancing the overall member experience. This role supports the execution of strategic sales initiatives to achieve and exceed the club’s annual membership revenue goals, including dues added, initiation fees, and net member growth. The Membership Director cultivates relationships with prospective members, facilitates the onboarding of new members, and connects members to the club community through effective engagement and communication.

Day-to-Day

• Increase membership through targeted recruitment efforts and referrals, with a focus on achieving or exceeding annual membership sales targets.
• Facilitate membership upgrades by engaging current members and promoting higher-tier membership options that align with their interests and needs.
• Maintain a robust prospect inventory to support the club’s sales plan, ensuring accurate tracking and management of prospects in the CRM system.
• Generate new member prospects and connect new members with the broader club community.
• Partner with the RVP – Membership and Marketing team to develop and implement quarterly and annual plans aimed at generating qualified leads through targeted strategies and effective pricing.
• Collaborate with the General Manager during weekly sales meetings to review progress, discuss strategies, and ensure alignment with the club’s overall membership goals.
• Assist the membership department manage expenses and monitor contra revenue to optimize financial performance and achieve net dues growth.
• Actively represent the club at community events and organizations to raise awareness, attract potential members, and strengthen community relations.
• Execute a structured follow-up process for new members, utilizing a 30/60/90-day campaign to encourage member referrals and engagement.
• Participate in the planning and execution of club events and activities that enhance member engagement and promote membership growth.

About You

Required

• High school diploma or equivalent.
• A minimum of 2 years of sales experience with a proven track record of meeting and exceeding goals.

Preferred

• Bachelor’s degree in business, Marketing, Public Relations, Communications, Hospitality Management, or a related field.
• A minimum of 3 years of sales experience in hospitality, service industry, or an equivalent combination of education and experience.
• Strong selling and negotiation skills; sales training is a plus.
• Familiarity with golf or the private club industry.
• Proficient in Microsoft Office Suite (Word, Excel), and CRM software.
• Excellent time management, organization, and prioritization skills, with the ability to work independently and manage multiple tasks effectively.
• Exceptional customer service orientation with a focus on delivering a high-level of satisfaction.
• Strong mentorship and interpersonal skills, capable of fostering a collaborative team environment.

What We Offer

We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and—if you\'re in a non-exempt role—hours worked.

While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)

Equal Employment Opportunity

Invited is an Equal Employment Opportunity Employer.

The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.