Membership Sales Coordinator

Club Quarters, Inc.; Stamford (CT); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in hotel management is seeking a Membership Sales Coordinator in Stamford. The role focuses on client development and supporting membership growth, offering a vibrant work environment with opportunities for career advancement. Ideal candidates will have hotel sales experience and be proficient in CRM systems, ensuring a collaborative approach to supporting organizational goals.

Benefits

Opportunities for advancement

Warm and supportive work environment

Medical, Dental and Vision Insurance

Flexible Spending Account

Paid Time off programs

Hotel discounts

Qualifications

• 2+ years of successful experience in hotel sales or operations.
• Proficient in English.
• Highly detail-oriented.

Responsibilities

• Supports team by developing a client base for Membership opportunities.
• Manages the annual RFP process through Cvent.
• Collaborates with Revenue Management and Hotel teams for group bookings.

Skills

Detail-oriented

Communication

Customer Service

Tools

Salesforce

iVvy

Cvent

Opera

Job description

Office Location: Stamford, CT

Region: US

J ob Description

We are seeking an energetic and detail-oriented Membership Sales Coordinator to join our team! The ideal candidate will have a naturally ingrained service culture and committed to supporting the Membership team in the growth of the business travel segment for all Club Quarters Hotels.

If you are looking for an incredible opportunity with future growth potential, we want to hear from you!

Job Responsibilities:

• Supports team by developing a client base of individuals, organizations, and associations for transient and group Membership opportunities.
• Effectively utilizes a CRM (Salesforce) to support the Membership Managers in maintaining entry standards to record activity, updated information, Member types, etc.
• Maintains Member files and updates information daily in accordance with established departmental policies and procedures.
• Assists in the management of iVvy accounts, contacts and activities by ensuring account database is updated regularly, including revision of templates.
• Owns the management of the annual RFP process through Cvent, including working with the Membership Managers to ensure timely submission, meeting deadlines, updating status, and coordination of monthly update reports.
• Supports Membership team in rate loading process with CRS team to ensure accuracy and OBT visibility.
• Supports Membership team in annual rate distribution process.
• Assists the Membership Managers in the group booking process from time of signature to hotel handover.
• Collaborates with Revenue Management, Member Services and Hotel teams to execute group bookings, post signature.
• Manages and services room blocks, deposits, and billing for all contracted groups.
• Coordinates turnovers, resumes, rooming list collection, etc. to facilitate servicing of group.
• Provide effective written communication to the Hotel operations team regarding onsite groups and events.
• Ensures group payments are received prior to group arrival – coordinate with Hotel and Accounting teams for accurate invoice preparation. Works closely with accounts receivable team in securing deposits and payments.
• Ensure a high level of service throughout the sales process and through coordination with Membership & Sales, Revenue Management, Hotel Departments and customer.
• Works with Marketing team to assist Membership Managers in the preparation of special events, critical hotel tours, and presentations for potential Members.
• Process all direct mailings using iVvy/Salesforce database, including coordination with Marketing team, as necessary.
• Works with Digital Marketing team to ensure Member booking links are operable and accurate.
• Produces monthly Prospecting and new Member Utilization reports.
• Prepares Quarterly Business Reviews of existing Members for Membership Managers.
• Prepares monthly group pipeline reports.
• Assists in the tabulation of bi-annual performance goal achievement for the Membership & Sales team.
• Cultivates collaborative, mutually supportive relationships with and among customers, as well as the CQ community, Membership team and Hotel teams.
• Adheres to the Club Quarters Membership & Sales guidelines.
• Maintains complete knowledge of and complies with all departmental policies/service procedures/standards.
• Administrative duties include responding to emails, monitoring budgets, processing invoices, compiling and submitting production reports, printing and mailing of sales collateral and giveaway materials.
• Perform other duties as assigned.

Qualifications

• 2+ years of successful experience in hotel sales or operations environment
• Proficient in English language; U.S. citizen or permanent resident
• Proficient in Word, Excel (pivot tables) and PowerPoint
• Working knowledge of Salesforce, iVvy, and Opera a plus
• Working knowledge of Cvent group and transient platforms a plus
• Highly detail oriented and able to complete multiple tasks simultaneously
• Able to complete work in a timely manner with prompt responses to voice mail and e-mails
• Exhibits willingness to take on new challenges
• Able to complete tasks with minimal supervision
• Exhibits professional, positive, friendly and caring attitude towards Members and team
• Complies with company sales reporting, office, and system standards
• Works with the other departments and Hotels to ensure clear and collaborative flow of communication

Club Quarters Hotels offers a comprehensive rewards and compensation package for eligible team members that includes:

• Opportunities for advancement and career growth
• Warm and supportive work environment
• Competitive wages
• Medical, Dental and Vision Insurance
• Flexible Spending Account
• Paid Time off programs
• Holiday pay
• Jury Duty Leave and Bereavement Leave
• Hotel discounts

Club Quarters Hotels is an equal opportunity employer. EEO M/F/D/V

ABOUT THE COMPANY

Club Quarters Hotels is a privately-held company based in Stamford, CT. We manage a portfolio of full-service hotels located in world- class cities in the U.S. and London. Designed for urban travelers, we offer accommodations, amenities and services needed to make a guest’s stay productive, memorable, and a distinctive experience.