Membership Sales Associate

Texas Gun Experience LLC; Grapevine (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Texas Gun Experience LLC in Grapevine, TX is seeking a Membership Associate to drive membership growth and deliver exceptional customer service. You will be the on-site resource for membership needs, blending sales, administration, and friendly guest engagement to ensure a seamless experience for both prospective and current members.

The role emphasizes greeting guests, guiding tours, managing member records, and supporting promotions and events related to memberships.

Qualifications

• High school diploma or equivalent required; higher education preferred.
• Experience in sales, retail, or customer service is required.
• Hospitality, membership management, or high-touch service is strongly preferred.
• Strong communication and interpersonal skills.
• Detail-oriented with strong organizational abilities.
• Comfortable using CRM, POS, and basic office software.
• Able to work flexible hours, including evenings and weekends.

Responsibilities

• Proactively engage with guests to promote and sell membership packages.
• Explain membership tiers, benefits, pricing, and policies.
• Meet or exceed individual and team membership sales goals.
• Conduct tours of the facility for prospective members.
• Assist customers in selecting memberships that fit their needs.
• Maintain and update member profiles in the database.
• Process new memberships, renewals, upgrades, and cancellations.
• Ensure all member records, waivers, and documentation are complete and compliant.
• Monitor membership status and follow up on expirations or billing issues.

Skills

Sales

Customer service

Communication

Organization

Flexibility

Problem solving

Education

High school diploma

Associate/Bachelor preferred

Tools

CRM systems

POS systems

Office software

Job description

Join a team committed to excellence in the firearm industry

About Texas Gun Experience Careers

Welcome to the Texas Gun Experience, your gateway to a thriving career in the firearm industry. Located in the heart of Grapevine, Texas. We are on a mission to build a team of dedicated individuals who are passionate about firearms and committed to excellence. Are you a skilled professional seeking an exciting and rewarding career opportunity? Texas Gun Experience is the place to be! We are actively seeking talented individuals to join our dynamic workplace, where innovation, quality, and a strong commitment to safety are our core values. When you join our team, you become a part of something bigger - a community of like-minded individuals who are driven to provide the finest firearms and gear in the industry. Whether you’re an experienced expert or just starting out in the field, we have a place for you to grow and excel. Discover a fulfilling career at Texas Gun Experience, where your passion meets our commitment to excellence. Join us today and be a part of shaping the future of the firearm industry. Your journey starts here!

COMPANY PHILOSOPHY

Our philosophy is simple: Provide our customers with a unique experience while showing the highest level of customer service.

We are a family business that has been operating in the Dallas/Fort Worth metroplex for more than 35 years. As a veteran owned and operated business, we are committed to upholding our 2nd amendment rights while encouraging education and training to keep the tradition of gun ownership alive for generations to come.

Current Openings:

Location: Grapevine, TX

Job Id:141

# of Openings:1

Our philosophy is simple: Provide our customers with a unique experience while showing the highest level of customer service.

We are a family business that has been operating in the Dallas/Fort Worth metroplex for more than 35 years. As a veteran owned and operated business, we are committed to upholding our 2nd amendment rights while encouraging education and training to keep the tradition of gun ownership alive for generations to come.

The Membership Associate is responsible for driving membership growth, delivering exceptional customer service, and serving as the primary on-site resource for all membership-related needs. This role combines sales, administrative support, and front-line customer engagement to ensure a seamless and positive experience for both prospective and existing members.

Key Responsibilities

• Proactively engage with guests to promote and sell membership packages
• Clearly explain membership tiers, benefits, pricing, and policies
• Meet or exceed individual and team membership sales goals
• Conduct tours of the facility for prospective members
• Assist customers in selecting the membership that best fits their needs

Member Account Management

• Accurately create, update, and maintain member profiles in the database
• Process new memberships, renewals, upgrades, and cancellations
• Ensure all member records, waivers, and documentation are complete and compliant
• Monitor membership status and follow up on expirations or billing issues
• Maintain confidentiality and security of customer data

Customer Service & On-Site Support

• Serve as the primary point of contact for membership-related questions and concerns
• Provide a welcoming, professional, and knowledgeable presence at the front desk or membership area
• Resolve member issues efficiently and elevate when necessary
• Build strong relationships with members to encourage retention and satisfaction
• Assist with check-ins and ensure members understand facility policies and procedures

Administrative & Operational Support

• Maintain organized records and daily reporting on membership activity
• Collaborate with team members to support overall facility operations
• Assist with promotions, events, and marketing initiatives related to memberships
• Keep membership materials, displays, and sales areas clean and well-stocked

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred
• Previous experience in sales, retail, or customer service required.
• Experience in hospitality, membership management, or high-touch customer service strongly preferred.
• Strong communication and interpersonal skills
• Detail-oriented with strong organizational abilities
• Comfortable using CRM systems, POS systems, and basic office software
• Ability to work flexible hours, including evenings and weekends

Preferred Skills

• Sales-driven mindset with a focus on customer experience
• Ability to handle sensitive information with professionalismli>Problem-solving skills and the ability to remain calm under pressure
• Interest in shooting sports or recreational membership environments is a plus