Membership Representative (Part Time)

Kokomoymca; Kokomo (IN); On-site; USD 19,000 - 25,000; Part time

Job summary

A leading nonprofit organization in Kokomo is seeking a Membership Representative to join the Membership Service Team. The role focuses on delivering professional customer service, building relationships, and providing information about memberships and programs. Candidates must possess strong communication skills, a high school diploma, and certifications like CPR and First Aid within 30 days. This part-time position offers a competitive pay range.

Qualifications

• Strong communication, customer service, and problem-solving skills required.
• Ability to actively listen and work well in a team setting.
• CPR, First Aid, AED certifications needed within 30 days.
• Ability to multi-task in a team setting and be detail oriented.
• Ability to reconcile shift transactions when needed.
• Relate effectively to diverse groups of people.
• CPR/First Aid/AED certifications within 30 days of hire date and trainings completed prior to first day.

Responsibilities

• Build relationships with members and prospective members.
• Collaborate with staff to communicate program offerings.
• Assist with the execution of membership and promotional goals.
• Troubleshoot membership software, questions, exceptions and billing arrangements.
• Provide information about the YMCA mission to members through tours, meetings and education.
• Recommend connections to enrich member and program participant experiences.
• Answer phones and provide accurate information about membership and programs.
• Make follow-up calls, emails and mail to potential, new or terminated members.
• Assist in annual campaign promotion and special events.
• Follow emergency procedures and safety precautions; report accidents and hazards.
• Assist with monthly return drafts; run reports and flag past-due accounts.
• Perform all other duties as assigned.

Skills

Strong communication

Customer service

Problem-solving

Active listening

Detail-oriented

Education

High school diploma or equivalent

Job description

Position Summary

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. The Membership Representative, working as part of the Membership Service Team, will deliver professional customer service, relationship building and sales skills to create a welcoming environment. This position will additionally provide in-depth information regarding the YMCA of Kokomo, such as memberships, programs, activities and special events. The Membership Experience Representative will assist with the attraction and retention of members for organizational growth.

Our Culture

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.

• We are welcoming: we are open to all. We are a place where you can belong and become.
• We are genuine: we value you and embrace your individuality.
• We are hopeful: we believe in you and your potential to become a catalyst in the world.
• We are nurturing: we support you in your journey to develop your full potential.
• We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Posting Date: October 10, 2025

Reports To: Member Engagement Director

Pay Range: Competitive

Shift(s): Part‑time (Hourly)

Essential Functions

• Build strong and intentional relationships with members and prospective members to foster engagement, satisfaction and retention.
• Collaborate with program and wellness staff to communicate program offerings and promotions.
• Assist with the creation and execution of membership, promotional and sales goals.
• Assist with troubleshooting any problems with membership software, membership questions/special exceptions and billing arrangements.
• Provide information about the mission of the Y to existing and prospective members through tours, meetings, conversations and other educational opportunities.
• When appropriate, make recommendations on ways to connect Y members and program participants to new, enriching experiences at the Y and in the community.
• Answer phones, direct calls, and provide accurate information about membership and programs being offered at the YMCA.
• Make follow‑up phone calls, emails and direct mail correspondence to potential, new or terminated members.
• Assist in the Y’s annual campaign promotion and special events.
• Follow emergency procedures and safety precautions. Follow procedures for reporting all accidents, incidents and hazards.
• Assist with taking care of monthly return drafts. Run reports, call, email, and flag accounts for past‑due balances.
• Perform all other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent required.
• Strong communication, customer service, and problem‑solving skills required.
• Ability to actively listen.
• Have the ability to multi‑task and work well in a team setting and be detail oriented.
• Have the ability to reconcile shift transactions when needed.
• Ability to relate effectively do diverse groups of people from all social and economic segments of the community.
• CPR, First Aid, AED certifications within 30 days of hire date.
• Completed Praesidium Academy Child Abuse Prevention training and Redwoods Bloodborne Pathogens training prior to first day of employment.
• Completion of YMCA program‑specific certifications where necessary.
• Understands the YMCA is a public accommodation committed to inclusion and compliance with the Americans with Disabilities Act (ADA).

Physical and Mental Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to plan, lead and participate in activities.

Interested Candidates may stop in and fill out an application or complete the application and attach it to the Application Submissions & Questions form on this page.