Membership Representative - Hendersonville

YMCA of Western North Carolina; Hendersonville (NC); On-site; USD 14,729 - 20,978; Part time

Benefits offered by this job

Free individual membership

Discounted household membership

Discounted program fees

403(b) smart savings (optional)

Professional development opportunities

Job summary

YMCA of Western North Carolina is seeking a friendly, part-time Membership Representative at Hendersonville Family YMCA to greet members, drive engagement, and connect people to programs like swim, sports, and childcare.

You will use Daxko Operations to process memberships, explain benefits, and deliver exceptional service on site and by phone; bilingual English–Spanish is preferred. This role offers a welcoming environment and opportunities for development.

Qualifications

• Must be at least 16 years old.
• GED or High School Diploma preferred.
• Bilingual English–Spanish preferred.
• A working knowledge of computers or ability to learn within 90 days (MS Word, MS Excel, Daxko helpful).
• BLS requirement: CPR and First Aid skills and/or assist in emergencies.
• Prefer a minimum of one year of customer service experience.

Responsibilities

• Welcomes and greets members and prospective members entering facilities.
• Communicates YMCA value and membership benefits to the community.
• Uses Daxko Operations to sell memberships and register participants for programs.
• Understands program offerings, pricing, policies and procedures; proficient in Daxko Operations.
• Provides excellent service to members, guests, and program participants on-site and by phone.
• Engages prospective members during tours highlighting the Y’s community work.
• Attends staff meetings and trainings; performs other duties as assigned.

Skills

Customer service

Bilingual EN/ES

MS Word

MS Excel

Daxko

CPR

First Aid

Education

GED or High School Diploma

Job description

Job Details

Level: Entry
Job Location: Hendersonville Family YMCA - Hendersonville, NC 28739
Position Type: Part-time
Hourly Salary Range: $12.96
Job Shift: Hours Vary

About Us

The nonprofit YMCA of Western North Carolina strengthens local communities through youth development, healthy living, and social responsibility. Founded in 1889, we engage more than 100,000 people – regardless of age, income, or background – to nurture the potential of children and teens, improve the region’s health and well‑being, and provide opportunities to give back and support the community. We do this through seven YMCAs, dozens of program sites, and YMCA Camp Watia. As the state’s largest provider of licensed school‑age childcare, we give more than 1,000 children a day the opportunity to learn, grow, and thrive. We are made up of people of all ages, from all backgrounds, working side by side to ensure that everyone can reach their full potential with dignity. We are “For All.” Our core values are caring, honesty, respect, and responsibility, and they guide everything we do. We are committed to being an organization that exposes and addresses social constraints that limit and/or negatively affect all humans from all walks of life. We recruit staff who are passionate about giving back to the community, helping people, and upholding our core values.

About the Role

We are looking for dedicated and friendly faces to create a welcoming environment for members of all backgrounds and abilities. The Membership Representative is a very important, highly visible position providing exceptional customer service to our community. Membership Representatives are the first face greeting members arriving in our facilities and are the engagement specialists at the Y. In this role, you will create a welcoming atmosphere, drive sales, and connect members to YMCA programs like swim lessons, sports, childcare, and more.

Essential Functions

• Welcomes and greets all members and prospective members as they enter our facilities.
• Communicates the value and benefit of the YMCA as a non‑profit in the community and the benefits of a YMCA Membership.
• Regularly works within our Daxko Operations software to sell and update memberships and to register participants for programs (youth sports, swim lessons, etc.).
• Understands all program offerings, pricing, business policies, and procedures and is proficient in Daxko Operations.
• Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Guards prospective members on highly engaged cause‑driven tours, highlighting the community work of the Y and the value of a Y membership.
• Attends all staff meetings and trainings, as required.
• Performs all other duties as assigned.

About You

Qualifications

• Must be at least 16 years old.
• GED or High School Diploma preferred.
• Bilingual English–Spanish preferred.
• A working knowledge of computers or ability to learn within 90 days (MS Word, MS Excel, Daxko helpful).
• BLS requirement: perform CPR and First Aid skills and/or assist in emergency situations.
• Prefer a minimum of one year of experience in customer service, either paid or volunteer.

Knowledge, Skills, and Abilities:

• A high degree of human relations skills: ability to effectively communicate and manage information to peers, staff, and volunteers.

Physical Aspects of the Job

• Must be able to clearly see, hear, and speak.
• Must be able to bend, stand, stoop, and walk.
• Ability to constantly and quickly move to various locations in and around the entire facility.
• Must be able to comprehend and communicate written and verbal instructions.

Part‑Time Benefits

• Free individual membership to all YMCA of WNC locations.
• Discounted membership for household members.
• Discounted program fees (swim lessons, youth sports, summer camp, and more).
• Start a 403(b) smart savings account on day one of employment (optional) and begin eligibility for the YMCA retirement plan.
• Professional development opportunities through local and Y‑USA trainings.

The YMCA of Western North Carolina is committed to equal opportunity in terms and conditions of employment for all employees and job applicants without regard to race, color, faith, gender, pregnancy, national origin, age, disability, sexual orientation, gender identity, veteran status, citizenship status, genetic information, gender expression, or any other characteristic protected by applicable law, except where a bona fide occupational qualification applies.