Membership Programs Coordinator (Military Health System Strategic Partnership)

American College of Surgeons; Chicago (IL); On-site; USD 56,650 - 63,000; Full time

Benefits offered by this job

Vacation and sick hours including 13 paid holidays

Tuition Reimbursement

Comprehensive medical coverage

403(b) Matching Program

Pension Plan

Job summary

A prominent medical organization in Chicago is seeking a Membership Programs Coordinator to provide operational and administrative support for the Excelsior Surgical Society and Member Affinity Programs. The role involves managing the membership lifecycle, executing webinars, and supporting events. A Bachelor’s degree and 2+ years of experience in project coordination or customer service are required. This hybrid position offers a salary between $56,650 and $63,000.

Qualifications

• 2+ years of professional experience in project coordination, committee support, and/or customer service.
• Strong knowledge of Microsoft Office products (Outlook, Word, Excel, PowerPoint).
• Experience with CRM/database systems required.

Responsibilities

• Manage the complete ESS application and membership lifecycle processes.
• Oversee the ACS membership database and related documentation systems.
• Lead the execution of monthly ESS webinars.

Skills

Project coordination

Database management

Customer service

Communication skills

Microsoft Office proficiency

Organizational skills

Education

Bachelor’s degree from an accredited college or university

Tools

CRM/database systems

Survey Monkey

Job description

Overview

The American College of Surgeons (ACS) is a professional and educational organization of surgeons founded in 1913 to raise the standards of surgical practice and improve the quality of care for surgical patients. The College is dedicated to the ethical and competent practice of surgery. Its achievements have significantly influenced the course of scientific surgery in America and have established it as an important advocate for all surgical patients. For more information, visit www.facs.org.

Our Mission
The American College of Surgeons is dedicated to improving the care of the surgical patient and safeguarding standards of care in an optimal and ethical practice environment.

Our Vision
To create a healthcare landscape where surgeons thrive and every patient has access to and benefits from the highest standards of surgical care, driven by innovation, education, leadership, and trust.

About the MHSSPACS

The American College of Surgeons (ACS) and the US Department of Defense Military Health System (MHS) formed the Military Health System Strategic Partnership American College of Surgeons (MHSSPACS) to improve educational opportunities, systems-based practices, and research capabilities in surgery. The strategic partnership launched December 2014 and will facilitate collaboration and the exchange of information between ACS and MHS to advance high-quality, cost-effective care for surgical patients.

Summary

The Membership Programs Coordinator provides comprehensive administrative, operational, and programmatic support to the Manager, Military Health System Strategic Partnership (MHSSPACS), with primary responsibility for supporting the Excelsior Surgical Society (ESS) (approximately 60% of the role), and to the Associate Vice President, Member Services, with a focus on Member Affinity Programs (approximately 40% of the role). The coordinator collaborates closely with ACS Fellows, ESS members, volunteers, and internal and external stakeholders to manage the ESS membership lifecycle, implement annual programmatic initiatives, and develop and execute the ESS Clinical Congress events. In addition, the coordinator manages and promotes the ACS Affinity Programs that enhance engagement and deliver value to Fellows and members across all career stages.

This exempt position will report to the Manager, MHSSPACS, and coordinate with the Associate Vice President, Member Services. It is based in our Chicago office and is a hybrid role: 3 days per week in the office/2 days per week remote.

The anticipated salary range for this position is $56,650 - $63,000 (commensurate with related experience).

Responsibilities

1. Administrative and Programmatic Support
   • Manage the complete ESS application and membership lifecycle processes, including dues collection, in collaboration with internal teams (Information Technology and Accounting)
   • Oversee the ACS membership database and related documentation systems, and track key processes and communications, ensuring accurate records
   • Lead the execution of monthly ESS webinars, the coordination of ESS Committee meetings, and support the implementation of ESS Committee-related activities
   • Oversee the updates to the MHSSPACS/ESS and relevant Membership web pages in collaboration with internal partners
   • Manage the day-to-day administration and operational execution of Member Affinity Programs, including maintaining and optimizing web content, coordinating and executing marketing campaigns, facilitating vendor meetings and follow-up, supporting contract administration, and monitoring program performance to enhance member engagement and program growth
   • Other duties as assigned
2. Communication & Customer Service
   • Schedule, coordinate, and support in-person, hybrid, and virtual meetings
   • Draft meeting agendas, minutes, reports, charts, slides, presentations, and communications as needed
   • Provide timely, accurate, and professional customer service to internal and external constituencies and stakeholders
   • Build positive, professional relationships that support program goals and member engagement
   • Assist with routing member inquiries about affinity programs
3. Event and Conference Support
   • Co-lead with planning and execution of events associated with the annual Clinical Congress, and other exhibits and meetings as needed
   • Support program leaders and internal team members before, during, and after events
   • Track inventories and manage event-related materials and supplies
4. Other Duties as Assigned
   • Includes all duties as requested by the Manager, MHSSPACS and AVP, Member Services

Required Education and/or Experience

• Bachelor’s degree from an accredited college or university is required.
• 2+ years of professional experience in project coordination, committee support, database management, and/or customer service is preferred.
• Experience with CRM/database systems and digital platforms is required.
• Familiarity with the military is a plus.
• Strong written and verbal communication skills, along with attention to detail and accountability are essential.
• Strong working knowledge of Microsoft Office products (Outlook, Word, Excel, and PowerPoint), and proficiency in Survey Monkey is required.
• Advanced Microsoft Excel skills are strongly preferred.
• Strong organizational skills with the ability to coordinate and follow through on multiple priorities and deadlines

Comprehensive Benefits

• Vacation, personal, and sick hours including 13 paid holidays per year
• Tuition Reimbursement
• Medical—comprehensive coverage through BlueCross BlueShield
• Dental, Vision, and Prescription drug program
• 403(b) Matching Program
• Pension Plan
• Flexible Spending Medical/Dependent Care
• Employee Assistance Program
• Short Term/Long Term Disability
• Life Insurance
• Domestic Partner Coverage

The American College of Surgeons is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The employer provides reasonable accommodations upon request. For accommodations, contact [e-mail] or call [phone].

About the American College of Surgeons The American College of Surgeons (ACS) is a professional and educational organization of surgeons that was founded in 1913 to raise the standards of surgical practice and improve the quality of care for surgical patients. The College is dedicated to the ethical and competent practice of surgery. Its achievements have significantly influenced the course of scientific surgery in America and have established it as an important advocate for all surgical patients. The College has more than 90,000 members and is the largest organization of surgeons in the world. For more information, visit www.facs.org.