Membership Processing Specialist

Penmac Staffing Services, Inc.; West Plains (MO); On-site; USD 29,000 - 39,000; Full time

Job summary

Penmac Staffing Services, Inc. is seeking a dependable Membership Processing Specialist to join a local client team in West Plains, MO. This role serves as the primary contact for members, handling inquiries via phone, email, and online communication channels.

Ideal candidates enjoy helping others, work well in a fast-paced office setting, and are committed to delivering a positive member experience. This position involves handling applications, maintaining records, and ensuring accurate,

Qualifications

• High school diploma or GED required.
• Minimum 1 year of customer service experience.
• Strong computer skills, including Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Familiarity with standard office equipment including multi-line phones, copiers, and fax machines.
• Excellent communication and problem-solving skills.
• Ability to work onsite in West Plains, MO and maintain reliable attendance.
• Ability to work independently while contributing to a team-oriented environment.

Responsibilities

• Serve as the primary liaison for member communication and support.
• Research and resolve member questions, concerns, and service issues in a timely and professional manner.
• Process new membership applications and membership reinstatements.
• Maintain and update accurate member records within internal databases.
• Deliver friendly, compassionate, and professional customer service during every interaction.
• Collaborate with the local support team to meet service, production, and quality goals.
• Meet or exceed daily, weekly, and monthly performance expectations.
• Process member payments and complete daily balancing procedures.
• Respond to phone, email, and online inquiries with accuracy and efficiency.
• Maintain confidentiality and professionalism when handling member information.

Skills

Customer service

Microsoft Office

Communication

Problem-solving

Teamwork

Education

High school diploma or GED

Tools

Office equipment

Job description

Penmac Staffing is seeking a dependable and customer-focused Membership Processing Specialist to join a local client team in West Plains, MO. (not in-house at Penmac branch office)

This position serves as the primary point of contact for members, providing exceptional service and support through phone, email, and online communication channels.

The ideal candidate enjoys helping others, works well in a fast-paced office environment, and is committed to delivering a positive member experience.

Responsibilities

• Serve as the primary liaison for member communication and support
• Research and resolve member questions, concerns, and service issues in a timely and professional manner
• Process new membership applications and membership reinstatements
• Maintain and update accurate member records within internal databases
• Deliver friendly, compassionate, and professional customer service during every interaction
• Collaborate with the local support team to meet service, production, and quality goals
• Meet or exceed daily, weekly, and monthly performance expectations
• Process member payments and complete daily balancing procedures
• Respond to phone, email, and online inquiries with accuracy and efficiency
• Maintain confidentiality and professionalism when handling member information

Qualifications

• High school diploma or GED required
• Minimum of 1 year of customer service experience required (call center, office, retail, or hospitality experience welcomed)
• Strong computer skills, including Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Familiarity with standard office equipment including multi-line phones, copiers, and fax machines
• Excellent communication and problem-solving skills
• Ability to work onsite in West Plains, MO and maintain reliable attendance
• Ability to work independently while contributing to a team-oriented environment

Why Join Us?

• Monday-Friday schedule with no weekends
• Opportunity to earn additional income through commissions
• Supportive team environment
• Stable, professional office setting
• Opportunity to grow customer service and administrative experience