Client Services Coordinator

MPX; Portland (ME); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health, dental, and vision insurance

Employee Assistance Program

Job summary

A leading technology company in Portland, Maine is seeking a Client Services Coordinator. This entry-level role requires strong attention to detail and the ability to manage multiple tasks in a fast-paced environment. Responsibilities include overseeing client requests, researching complex issues, and ensuring accuracy. The ideal candidate will be organized, adaptable, and have strong communication skills. Benefits include health insurance and paid time off in a collaborative team environment.

Qualifications

• Ability to manage multiple tasks at once.
• Comfortably navigate internal databases to support special handling requests.
• Interest in learning client servicing processes and industry-specific practices.
• Comfortable working in a fast-paced environment with high-volume activity.
• Demonstrated accountability and commitment to quality.

Responsibilities

• Research and resolve complex special handling requests.
• Oversee the processing of client requests ensuring accuracy.
• Monitor daily file transmissions and approve orders.
• Serve as a point of contact for routine client requests.
• Assist with preparing quotes and client reporting.

Skills

Strong attention to detail

Effective written and verbal communication skills

Ability to adapt to changing priorities

Proficiency with Microsoft Office Suite

Collaborative, team-oriented mindset

Tools

Microsoft Office Suite

Job description

PORTLAND, ME

Overview

We’re hiring a Client Services Coordinator at MPX! We're looking for a self-starter, with exceptional organizational and prioritization skills, with the ability to research information across multiple technology platforms. This is an entry-level role on a collaborative team at a Great Place to Work–Certified company (again!). Based at our beautiful HQ in Portland, Maine.

MPX is a technology company that provides comprehensive communications solutions across various industries. Commitmed to innovation, MPX combines 80+ years of experience with cutting-edge technology to create exceptional customer experiences. We serve the essential sectors of healthcare, insurance, finance, government, and energy, offering services like statements and billing, electronic document management, and direct mail services. Recognized as one of the "Best Places to Work in Maine" for the past decade, we pride ourselves on a dynamic of high-performing, problem-solving individuals.

The Client Services Coordinator provides day-to-day support for client programs in the healthcare, energy, government, financial services, and insurance sectors. This role focuses on ensuring accurate and timely execution of client requests, with a special emphasis on overseeing complex special handling requests that require detailed research, as well as monitoring daily file transmissions and approving orders. This is a highly operational role that requires strong attention to detail, clear communication, and the ability to problem-solve in a fast-paced environment. The ideal candidate will be research savvy, eager to learn, adaptable, and committed to supporting both clients and internal teams.

Responsibilities

• Research and resolve complex special handling requests, coordinating with internal teams to ensure solutions meet client needs.
• Oversee the processing of client requests from data submission through delivery, ensuring accuracy and timeliness.
• Monitor daily file transmissions and approve orders to maintain workflow consistency.
• Serve as a daily point of contact for routine client requests and inquiries.
• Assist with preparing quotes, specifications, and client reporting.
• Escalate issues as needed and partner with management on solutions.
• Communicate clearly with internal teams (production, development, and operations) to align on client expectations.

Qualifications

• Strong attention to detail with the ability to manage multiple tasks at once.
• Comfortably navigate internal databases to support special handling requests.
• Interest in learning client servicing processes and industry-specific practices.
• Comfortable working in a fast-paced environment with high-volume daily activity.
• Effective written and verbal communication skills.
• Ability to adapt to changing priorities and problem-solve with a sense of urgency.
• Collaborative, team-oriented mindset with a positive attitude.
• Proficiency with Microsoft Office Suite(Excel, Outlook, Word) or similar tools.
• Demonstrated accountability and commitment to quality.

Benefits

• Paid Time off
• Holidays
• Health, dental, and vision insurance
• HSA
• Volunteer paid time off
• Employee Assistance Program
• Short- and long-term insurance

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization’s facilities.