Membership Operations Coordinator

Clayton Services; Houston (TX); On-site; USD 18,000 - 26,000; Full time

Job summary

Clayton Services in Houston Heights seeks a Membership & Operations Coordinator to drive membership growth, convert trials, and oversee studio operations. The role is 100% onsite, Monday–Friday, 9:00 AM–1:00 PM, with a temp-to-hire path and a $16.00/hour rate.

You will greet families, manage front-of-house tasks, track sales metrics, and support marketing through social posts and newsletters using Canva and Google Suite.

Qualifications

• Experience in membership or subscription sales and a demonstrated sales mindset.
• Strong communication and a warm, engaging demeanor with families.
• Highly organized and capable of working independently with minimal direction.
• Proficiency with Google Suite, Canva, and social media; willingness to learn studio software.
• Excellent written and verbal skills with prompt professional response.

Responsibilities

• Welcome families, provide tours, and convert intro offers and trials into memberships.
• Follow up on trials and leads via calls and emails, including two-week trial customers.
• Track lead conversions and report progress to studio leadership.
• Promote memberships, packages, and studio events to families in-studio.
• Manage front-of-house operations including opening/closing procedures and space upkeep.
• Keep studio clean, guest-ready, and maintain check-in areas; handle Friday deep cleans.
• Manage bookings and party tracking; assist instructors with class setups.
• Create weekly newsletters and social content in Canva; post schedules on Instagram.

Skills

Sales mindset

Customer service

Organized

Communication skills

Google Suite

Canva

Social media

CRM experience

Walla

Education

High school diploma or equivalent

Tools

Walla

CRM

Scheduling software

POS

Job description

Job Description

Job Description

Clayton Services is searching for a Membership & Operations Coordinator to join a growing, family-focused business in the Houston Heights area. The Membership & Operations Coordinator will oversee day-to-day front-of-house activities while driving membership growth, trial conversions, client retention, and studio operations.

This position is ideal for someone who is personable, organized, highly sales-forward, and enjoys building relationships with customers in an energetic, family-oriented environment.

** Job Type:** Temp-to-Hire
** Pay Rate:** $16.00/hour
** Schedule:** Monday - Friday, 9:00 AM - 1:00 PM
** Location:** Houston Heights; 100% onsite

** Membership & Operations Coordinator Responsibilities:**

• Welcome new families, give studio tours, and convert intro offers and trial classes into active memberships.
• Diligently follow up on every trial and lead via calls and emails, including 2-week trial clients and expired trial leads, while maintaining the Intro Offer Lead Sheet.
• Track lead conversions and outreach metrics to report progress and strategy effectiveness to studio leadership.
• Promote seasonal offers, membership options, packages, and studio events to families in-studio.
• Manage front-of-house operations including opening and closing procedures, lights, thermostat, music, alarm, and lock-up.
• Keep the studio clean, organized, and guest-ready, including between-class cleanup, restroom maintenance, check-in area upkeep, and Friday deep cleans.
• Manage bookings, party confirmations, and party tracking using Walla, and assist instructors with class setups.
• Build and schedule weekly newsletters, create social media posts and event graphics in Canva, and post weekly schedules on Instagram.
• Monitor studio supply levels and flag reorder needs prior to running out.
• Answer parent emails, phone calls, and texts promptly and professionally.

Membership & Operations Coordinator Skills and Abilities:

• Strong membership or subscription sales mindset with proven comfort conducting outbound calls and texts, handling objections, and asking for the sale.
• Warm, gracious, and engaging demeanor when interacting with both adults and children.
• Highly organized, reliable, and able to work independently with minimal direction.
• Proficiency with Google Suite, Canva, and social media platforms; willingness to learn studio management software.
• Excellent written and verbal communication skills with a prompt and professional approach.
• Hands-on work ethic with a strong sense of pride in maintaining a polished, clean space.

** Membership & Operations Coordinator Education and Experience:**

• High school diploma or equivalent required.
• Previous membership or subscription sales experience (boutique fitness, wellness studios, hospitality, enrollment, or similar) strongly preferred.
• Customer service or front-of-house operations experience in a client-facing or hospitality environment preferred.
• Experience using scheduling, CRM, or POS software (e.g., Walla) is a plus.

** Membership & Operations Coordinator** - Immediate need.