Membership Manager

Chesterfield Chamber of Commerce; Richmond (VA); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

401(k) plan with employer match

Generous PTO and paid holidays

Job summary

Chesterfield Chamber of Commerce in Richmond, VA seeks a Membership Manager to drive growth through new member acquisition, engagement, and strong administrative leadership. The role emphasizes building relationships with small business owners and executives while coordinating ambassador programs and committee efforts.

The position includes base salary plus monthly sales commissions, mandatory CRM and event participation, and local travel across Chesterfield County with some early/morning events.

Qualifications

• 2–4 years of experience in sales, account management, business development, or membership recruitment.
• Non-profit, association, or Chamber experience is a plus.

Responsibilities

• Identify, target, and prospect business leads across Chesterfield County and the Metro Richmond area.
• Manage the full sales cycle from initial contact to closing.
• Meet or exceed monthly and annual membership recruitment quotas.
• Represent the Chamber at networking functions to build a strong sales pipeline.

Skills

Consultative sales

Volunteer management

Customer success mindset

Active listening

Tools

CRM platforms

Microsoft Office

Database management tools

Job description

Organization: Chesterfield Chamber of Commerce

Reports To: President & CEO

Position Type: Full-Time

Position Summary

The Membership Manager plays a vital role in driving organizational growth and maintaining long-term member satisfaction. This position is balanced across three key priorities: 50% New Member Acquisition, 30% Member Engagement & Retention, and 20% Administrative & Committee Oversight.

We're looking for a proactive relationship-builder who excels at prospective sales and helps current members fully leverage their benefits and maximize their return on investment.

Core Responsibilities Breakdown

• Identify, target, and prospect business leads across Chesterfield County and the Metro Richmond area.
• Conduct outreach, sales calls, in-person sales visits, and formal presentations to prospective members.
• Manage the full sales cycle from initial contact to closing.
• Meet or exceed monthly and annual membership recruitment quotas.
• Represent the Chamber at networking functions, ribbon-cutting ceremonies, and community gatherings to build an active sales pipeline.

2. Member Retention & Engagement (30%)

• Oversee the end-to-end new member onboarding experience, pairing newly joined businesses with a designated Chamber Ambassador to ensure a warm welcome and seamless integration.
• Execute a structured check-in touchpoint strategy (calls, site visits, and periodic check-ins) for existing members.
• Track member involvement to identify underutilized perks and guide businesses on how to maximize their benefits.
• Lead the annual membership renewal process, proactively engaging accounts prior to expiration.
• Act as a direct point of contact for member inquiries, ensuring fast, helpful resolutions.
• Conduct outreach with non-renewing members to gather feedback and identify opportunities for re-engagement.

3. Administrative, CRM Management (20%)

• Oversee and manage the Chamber Ambassador Program and the Membership Committee, facilitating regular meetings, guiding volunteer involvement, and aligning committee efforts with organizational growth goals.
• Maintain up-to-date records of all sales activity, leads, and member touchpoints in the CRM database.
• Track and report key metrics—including monthly pipeline, conversion rates, and retention statistics—to the President & CEO.
• Collaborate with marketing staff to ensure new members are featured across public channels.

Structure: Base salary plus monthly sales commission on new membership acquisitions.

• Actual earnings are tied to sales performance.
• Retirement: 401(k) plan with employer match.
• Paid Time Off (PTO): Generous PTO + paid holiday package.

Qualifications

• Experience: 2–4 years of experience in sales, account management, business development, or membership recruitment (non-profit, association, or Chamber experience is a plus).
• Skills: Strong consultative sales ability, volunteer management/leadership skills, customer success mindset, and active listening.
• Communication: Excellent written, verbal, and presentation skills; comfortable engaging with small business owners and C-suite executives alike.
• Technology: Proficiency with CRM platforms, Microsoft Office Suite, and database management tools.
• Local Knowledge: Familiarity with the Chesterfield County business community is preferred.
• Office-based with regular local travel for business visits and meetings across the county.
• Occasional early morning or evening attendance required for Chamber events, committee meetings, and networking functions.