Membership Manager

Orange County Comptroller; Pasadena (CA); On-site; USD 63,000 - 70,000; Full time

Job summary

The National Museum of Wildlife Art seeks a full-time Membership Manager responsible for overseeing membership operations, strategic planning, and events. The role requires strong organizational and communication skills, customer service experience, and a relevant bachelor's degree. Join a team committed to fostering a culture of diversity and inclusivity.

Benefits

Medical insurance

Dental insurance

Vision insurance

Life insurance

Generous pension program

Qualifications

• Four years of office and/or customer service experience required.
• Minimum two years of membership and/or marketing experience preferred.

Responsibilities

• Manage membership database and correspondence.
• Oversee member-only events and associated communications.
• Assist with web projects relevant to membership.

Skills

Customer service

Attention to detail

Organizational skills

Communication skills

Education

B.A. required, preferably in Art History, Arts Administration, Communications, or Marketing

Tools

Database management

Job description

Membership Manager
Type: Full Time
Category: Non-exempt
Department: External Affairs

Hiring Pay Scale: $32.3077 - $35.8975 per hour ($63,000 - $70,000 annually)

Summary:
The Norton Simon Museum seeks a full-time Membership Manager. This position manages the day-to-day operations of
the museum’s membership program, including strategic planning, marketing and communications, member events, and
reporting and analysis. This position reports to the Senior Manager, External Affairs & Digital Content, and works closely
with the part-time Membership and External Affairs Assistant.

Responsibilities:

Membership

• Manages membership database, which involves creating new profiles, updating membership history and other
  data changes
• Issues member correspondence and benefit fulfillment
• Provides customer service to members via the phone, email and in person. Liaises with and trains front-house
  staff stationed at the membership desk
• Manages mailing (printed and digital) for newsletters and other membership communications, works with
  mailing house and Accounting department on bulk-mailing handling, postage and permits
• Manages administrative duties for membership program, including overseeing member gift inventory and gift
  passes; monitoring and ordering membership stationery and brochures
• Generates monthly reports for Accounting department
• Collaborates with Vice President of External Affairs and Senior Manager, External Affairs & Digital Content on
  membership retention and acquisition campaigns and overall improvements to the program
• Assists with research and transition to a new CRM database
  Events
• Oversees member-only events, including curator-led tours and opening receptions. Creates event timelines,
  coordinates rentals and deliveries, works with catering and A/V staff, coordinates with and keeps apprised
  museum departments, and manages mailing lists, guest lists and the production of the invitation

Communications

• Archives printed and digital projects, including invitations and newsletters
• Assists with web projects, including archival pages, member portal and event-ticketing system
• Provides customer service to patrons via the phone, email and in person regarding online tickets and classes
• Creates content for member-related communications, including emails, newsletters and social media
• Assists with member newsletter production, working with various staff on gathering content and managing
  timeline
• Oversees design and production of membership printed materials with in-house and/or with contracted outside
  vendors
• Manages member event photography for marketing purposes

Qualifications:

• B.A. required, degree in Art History, Arts Administration, Communications or Marketing preferred
• Four years of office and/or customer service experience required
• Minimum two years of membership and/or marketing experience preferred
• Strong computer skills and database experience required
• Strong attention to detail required
• Ability to function effectively as team member and a willingness to participate in activities and assignments that
  help meet the goals of and objectives of the department
• Strong organizational and communication skills required. Must be able to handle a variety of projects
  simultaneously and meet deadlines

Physical Requirements
This position is in an indoor office setting, with frequent use of office equipment including computer, keyboard, and
mouse. May involve long periods of sitting and standing. Must be able to bend, twist, reach, and lift up to 15 pounds.

Schedule
This is a full-time, non-exempt position scheduled to work on-site Monday-Friday from 9:00 am to 5:30 pm, with
occasional evening and weekend hours expected.

Compensation
Salary is commensurate with experience, and includes excellent benefits, including medical, dental, vision and life
insurance and a generous pension program.

How To Apply

Interested applicants should submit cover letter and resume to:
Christine Goo, Senior Manager, External Affairs and Digital Content
Norton Simon Museum of Art
411 West Colorado Blvd.
Pasadena, CA 91105

or

[e-mail] with ‘Membership Manager’ in the subject line.

No phone calls please. Due to volume of resumes received, we will not be able to acknowledge receipt of resumes.

Employment is contingent upon proof of legal status to work in the United States.

Equal Employment Opportunity Statement
The Norton Simon Entities* provide equal employment opportunity for all applicants and employees. The Norton Simon
Entities do not unlawfully discriminate or tolerate harassment on the basis of race, color, religion, creed, national origin,
ancestry, physical disability, mental disability, reproductive health decisionmaking, medical condition, genetic
information, marital status, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions),
gender identity, gender expression, age (forty years of age and over), sexual orientation, military and veteran status, or
any other basis protected by federal, state or local law or ordinance or regulation. The Norton Simon Entities make
reasonable accommodations for disabled applicants and employees and for religious observances and practices. This
policy applies to all areas of employment including, but not limited to, recruitment, hiring, termination, training,
promotion, compensation, benefits, transfer, and social and recreational programs.

The Norton Simon Entities are committed to fostering, cultivating and preserving a culture of diversity and inclusion in
its workforce.

*The Norton Simon Entities are composed of the following: Norton Simon Museum of Art at Pasadena and the Norton
Simon Art Foundation. Employment may be with either, or both, of these entities.