Membership Manager

US Fitness Holdings; Newport News (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Complimentary club membership

Guest privileges

Training discounts

Spa service discounts

Employee referral bonus

Certification & Continuing Education

Full-time benefits: medical, dental, V

Job summary

Onelife Fitness in Newport News, VA is seeking a Membership Manager to drive member enrollment, deliver exceptional service, and support day-to-day club operations. You will lead tours, onboard new members, and maintain high service standards.

The role requires strong sales and people-management skills with the ability to build relationships, follow up on leads, and contribute to club marketing efforts. Flexible hours including weekends and evenings are expected.

Qualifications

• High school diploma or GED required.
• CPR/AED certification or willingness to obtain within 30 days.
• 2+ years sales experience preferred.
• Strong communication, sales, and people-management skills.
• Organized, punctual, and customer-focused with a friendly, professional presence.
• Comfortable with basic computer systems (MS Office, CRM).
• Willingness to work flexible hours (including weekends and evenings).

Responsibilities

• Build strong relationships and guide members through onboarding to ensure engagement.
• Recruit, convert, and retain members to meet monthly goals.
• Host tours, convert prospects, and ensure successful onboarding.
• Generate local leads and support club marketing.
• Track leads, appointments, and referrals in our CRM.
• Maintain high standards for member service, safety, and club appearance.
• Lead from the Front and assist with day-to-day club operations.

Skills

Sales experience

Communication

People management

Customer-focused

MS Office

CRM systems

CPR/AED certification

Flexible hours

Education

High school diploma or GED

Tools

CRM systems

MS Office

Job description

Join our energetic club team and lead the member experience! As a Membership Manager you’ll keep members happy, drive consistent membership enrollment, and help manage day-to-day club operations. You’ll provide tours, convert prospects — all while delivering the Ultimate Fitness Experience.

What you’ll do:

• You’ll build strong relationships, guide members through tailored onboarding, and proactively follow up to ensure they’re making progress and staying engaged
• Recruit, convert, and retain members to meet monthly membership goals
• Host tours, convert prospects, and ensure successful onboarding
• Generate local leads and support club marketing
• Track leads, appointments, and referrals in our CRM
• Maintain high standards for member service, safety, and club appearance
• Lead from the Front and help with day-to-day club ops

What we're looking for:

• High school diploma or GED required
• CPR/AED certification (or willingness to obtain within 30 days)
• 2+ years sales experience preferred
• Strong communication, sales, and people-management skills
• Organized, punctual, and customer-focused with a friendly, professional presence
• Comfortable with basic computer systems (MS Office, CRM/sales tracking)
• Willingness to work flexible hours (including weekends and evenings)

Why you’ll love it:

• Be part of a fun, fast-paced team dedicated to member success
• Opportunities to grow into leadership roles across our expanding club network

Benefits & Perks:

• Complimentary club membership + guest privileges
• Discounts on training, spa services, programs, and apparel
• Employee referral bonus
• In-house Certification + Continuing Education
• Full-Time Only : Medical, dental, vision, life insurance, 401(k), and paid time off

ONELIFE FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER

Know Your Rights

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities