Membership Manager

Pier Sixty Six; Deep Creek (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Group medical, dental, and vision benefits

401(k) plan with company match

Employee assistance program

Complimentary team member meals

Complimentary room nights at managed properties

Job summary

Pier Sixty Six in Deep Creek, Florida is seeking a Membership Manager to support their Club team. The ideal candidate will be professional, organized, and possess excellent communication skills, with a focus on providing outstanding member experiences.

The role includes managing the membership sales process and supporting both new and existing members. A Bachelor's degree and hospitality experience are preferred. Comprehensive benefits including medical, dental, and participation in a 401(k) plan are provided.

Qualifications

• Detail oriented with a professional demeanor.
• Ability to work independently and take initiative.
• Experience in membership sales and hospitality.

Responsibilities

• Support the full membership sales process.
• Maintain accurate membership files and respond to inquiries.
• Assist in conducting member orientations and onboarding.

Skills

Professional and courteous attitude

Excellent communication skills

Strong relational skills

Ability to work under pressure

Education

Bachelor's degree in a relevant field

Tools

Microsoft Outlook

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Agilysys

Job description

Overview

South Florida’s beacon of hospitality, Pier Sixty-Six Resort has returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave will be home to the extraordinary luxury resort hosting 325 guest rooms, suites and villas, plus an exclusive collection of 88 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All met with exceptional service and refined touches that result in truly extraordinary experiences. The Resort will assemble over 500 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room and most importantly a focus on you as an individual, including your welfare and wellbeing. Pier Sixty-Six invites dedicated, energetic and polished hospitality enthusiasts eager for growth and stardom to join our team, and enjoy highly competitive wages, comprehensive benefits and a culture that honors and respects you.

We’re currently seeking a Membership Manager to support our Club team. Our ideal candidate is flexible, impeccably mannered, an effective collaborator, loves challenges, and is a true diplomat, with a genuine love of service and passion for meeting new people.

Reporting to the Director of Membership & Club Events, the Membership Manager will support The Club at Pier 66 with the goal of generating new memberships and supporting new and existing members, delivering an exceptional member experience.

Responsibilities

• Support the Director with the full membership sales process including ongoing prospective member targeting, daily out-reach, presentations, site-visits, invitations and formal membership processing, answering inquiries, entering information into CRM system, and updating membership documents and record keeping.
• Maintain a high level of detail and discretion in all matters regarding the Club.
• Promptly respond and effectively address phone calls and emails from prospective and current members.
• Prepare and process new member documentation to ensure member files are complete.
• Create and maintain accurate membership files.
• Address questions and concerns from prospective and existing members; visit all club and resort areas to check in with members, report back on any issues and follow up.
• Assist with conducting new member orientations and onboarding.
• Prepare, update and provide various reports as necessary and run various monthly reports.
• Assist with special projects and Club events, including planning and attending functions, as needed.
• Use discretion when resolving member complaints and issues while representing the Club.
• Notify departments of new members joining the Club, member status changes, and junior members’ retirement as of 25th birthday; note changes in membership files.
• Ensure that pertinent, timely, and accurate information is presented to the membership.
• Host and attend property and local events to expand membership funnel, explore potential partnerships and become part of the community.
• Maintain communication with key internal and external business partners.
• Communicate with members, co-workers, management, and the public courteously and professionally.
• Exhibit and maintain a professional demeanor to reflect a positive image of the Club.
• Perform duties assigned by the Director of Membership & Club Events.

Qualifications

• Professional and courteous attitude, well organized and detail oriented.
• Excellent communication skills; verbally articulate with strong written composition. Ability to work independently, take initiative and use sound judgment.
• Strong relational skills to support professional interaction with internal and external partners at all levels.
• Ability to work well under pressure and manage multiple tasks within time constraints.
• Bachelor’s degree and membership, sales, and/or hospitality related experience in a large, professional environment. A luxury private club and/or hotel environment is preferred.
• Advanced-level knowledge of Outlook, Microsoft Word and PowerPoint; strong working knowledge of Microsoft Excel and Agilysys, and advanced aptitude for learning new computer applications.

Benefits

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Group medical, dental, vision, life, and disability benefits
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program
• Paid time off/sick time
• Participation in a 401(k) plan with a company match
• Complimentary team member meals
• Complimentary room nights at CoralTree Hospitality managed properties