Membership Director

YMCA of the USA; Mystic (CT); On-site; USD 65,000 - 90,000; Full time

Job summary

Ocean Community YMCA is seeking a Membership Director to lead membership growth, retention, engagement, and Welcome Center operations at the Naik Family Branch in Mystic, CT. You will guide the Membership team to deliver exceptional member experiences and drive revenue through strategic initiatives.

The role requires strong leadership, sales experience, and excellent people skills to build relationships with members, staff, and community partners while supporting the YMCA’s mission and annual

Qualifications

• Bachelor’s degree in sales, marketing, communications or related field preferred.
• 5+ years of experience in membership, sales, marketing or related area preferred.
• Demonstrated success in sales and revenue growth.
• Staff supervision and leadership experience required.
• Strong interpersonal, customer-service, presentation and communication skills.
• Excellent computer skills and proficiency with standard business software.
• Ability to develop professional relationships with members, staff, community partners and local leaders.

Responsibilities

• Develop and implement strategies to increase membership, retention, engagement, and revenue.
• Monitor membership trends, goals, member feedback, and performance measures.
• Oversee daily Welcome Center and Child Watch operations and maintain high member-service standards.
• Recruit, train, schedule, supervise, and develop Membership and Child Watch staff.
• Ensure membership transactions, program registrations, financial assistance, and account changes are processed accurately.
• Manage the Membership budget and prepare monthly reports and performance analyses.
• Coordinate membership marketing, communications, events, and community outreach.
• Build relationships with members, community partners, and local leaders.
• Support the YMCA’s Annual Campaign, fundraising activities, and special events.

Skills

Sales experience

Leadership experience

Interpersonal skills

Customer service

Presentation skills

Communication skills

Relationship building

Computer skills

Education

Bachelor’s degree in sales/marketing/communications or related field

Job description

Join the Ocean Community YMCA as Membership Director and lead a team that creates welcoming experiences and strengthens community!

Job Description

The Membership Director leads membership growth, retention, engagement, and Welcome Center operations at the Naik Family Branch located in Mystic, CT. This position provides leadership to the Membership team and helps ensure an exceptional experience for members, guests, and prospective members.

Qualifications

• Bachelor’s degree in sales, marketing, communications, or a related field preferred.
• Five or more years of experience in membership, sales, marketing, or a related area preferred.
• Demonstrated success in sales and revenue growth.
• Previous staff-supervision and leadership experience required.
• Strong interpersonal, customer-service, presentation, and communication skills.
• Excellent computer skills and proficiency with standard business software.
• Ability to develop professional relationships with members, staff, community partners, and local leaders.

Essential Functions

• Develop and implement strategies to increase membership, retention, engagement, and revenue.
• Monitor membership trends, goals, member feedback, and performance measures.
• Oversee daily Welcome Center and Child Watch operations and maintain high member-service standards.
• Recruit, train, schedule, supervise, and develop Membership and Child Watch staff.
• Ensure membership transactions, program registrations, financial assistance, and account changes are processed accurately.
• Manage the Membership budget and prepare monthly reports and performance analyses.
• Coordinate membership marketing, communications, events, and community outreach.
• Build relationships with members, community partners, and local leaders.
• Support the YMCA’s Annual Campaign, fundraising activities, and special events.

Cause-Driven Leadership Competencies

• Communication & Influence
• Collaboration
• Critical Thinking & Decision Making
• Developing Self and Others

Required Certifications

• CPR/AED/First Aid/Emergency Oxygen Administration- ARC preferred (YMCA willing to train)