Membership & Guest Experience Lead

Lenawee Christian Ministries; Adrian (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Lenawee Christian Ministries is seeking a Membership and Guest Services Manager in Adrian, MI to oversee front desk operations, drive membership growth, and deliver exceptional guest experiences at The Centre. This hands-on role balances sales activity with member engagement and administrative support.

Responsibilities include conducting tours, generating leads, assisting with promotions, processing memberships and check-ins, answering inquiries, managing member data, and ensuring a consistent,

Qualifications

• High school diploma required; Associate’s or Bachelor’s degree preferred.
• 1–3 years of experience in customer service, sales, or hospitality preferred.
• Experience in membership-based or service environments is a plus.
• Profess personal commitment to Jesus Christ and adhere to biblical principles.

Responsibilities

• Conduct membership tours and presentations for prospective members.
• Generate, track, and follow up on sales leads through phone, email, and in-person engagement.
• Support membership sales efforts by identifying member needs and recommending appropriate programs and services.
• Assist with promotions, outreach efforts, and campaigns to drive membership growth.
• Build relationships with members to enhance engagement and retention.
• Provide coverage at the membership desk: greeting, processing memberships, check-ins, and inquiries.
• Maintain accurate membership data and assist with billing inquiries.
• Promote Centre programs, events, and engage with all departments to ensure consistent service delivery.

Skills

Customer service

Relationship-building

Communication

Problem-solving

Multitasking

Sales outreach

MS Office

Database management

Attention to detail

Education

High school diploma

Associate's degree

Bachelor's degree

Tools

Microsoft Office

Database systems

Job description

Lenawee Christian Ministries is seeking a Membership and Guest Services Manager in Adrian, MI to oversee front desk operations, drive membership growth, and deliver exceptional guest experiences at The Centre. This hands-on role balances sales activity with member engagement and administrative support.

Responsibilities include conducting tours, generating leads, assisting with promotions, processing memberships and check-ins, answering inquiries, managing member data, and ensuring a consistent,