Membership Growth Manager

Augusta Metro Chamber of Commerce; Georgia; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic sales professional to drive membership recruitment and engagement. This role is essential for fostering relationships with small businesses and nonprofit organizations, ensuring they maximize their membership benefits. You will proactively engage with prospects through phone, email, and in-person meetings, while implementing strategies to retain existing members. The ideal candidate will possess strong communication skills, a self-starter mentality, and a proven track record in sales. Join a forward-thinking organization where your contributions will significantly impact the community and business landscape.

Qualifications

• Minimum 3 years of sales experience, particularly in membership recruitment.
• Strong communication and organizational skills are essential.

Responsibilities

• Engage with prospective members through various communication channels.
• Implement strategies to retain members and minimize attrition.

Skills

Sales Experience

Communication Skills

Organizational Abilities

Cold Calling

Relationship Building

Education

Bachelor's Degree (preferred)

Tools

Novi Membership Database

Job description

Position reports to: Vice President of Member & Community Development

General Scope: This position's responsibility will be to proactively engage with prospective members — primarily small businesses and nonprofit organizations — through phone, email, and in-person meetings. This role is crucial for driving membership recruitment, fostering grassroots participation, and maintaining knowledge of Chamber programs and services to engage new and existing members effectively.

Qualifications: The ideal candidate will be an experienced sales professional with proven success in cultivating new membership opportunities and promoting membership benefits. The candidate will also possess strong communication skills, a self-starter mentality, and exceptional organizational abilities. A minimum of three years of experience in cold calling and consistently exceeding sales goals is required.

Duties:

1. Develop and manage a pipeline of new member prospects, targeting small businesses and nonprofit organizations. Recommend tailored membership packages based on prospect needs, leveraging Chamber benefits to drive sign-ups.
2. Implement strategies to retain members by utilizing retention tools such as the Ambassador Committee and other member engagement resources. Focus on minimizing attrition and maintaining strong relationships with existing members.
3. Collaboration with the Ambassador Committee: Partner with the Ambassador Committee to enhance member satisfaction and engagement. Assist Ambassador Co-Chairs in committee meetings and collaborate to set agendas and goals.
4. Build strong, lasting relationships with business members, Board members, staff, and community partners. Represent the Chamber as the premier business organization in the region.
5. Serve as the primary liaison for transactional and small business members to ensure they maximize their membership benefits. Address inquiries, assist with member issues, and provide solutions to foster strong engagement.
6. Attend and represent the Chamber at ribbon cuttings, community events, and meetings to raise visibility and encourage member participation.
7. Manage the Novi membership database, ensuring member records are up-to-date and identify opportunities for future updates to enhance efficiency and accuracy.
8. Implement member communication strategies that are segmented based on member type. Use technology to ensure that communications are personalized and effective.
9. Work closely with Chamber staff to ensure high customer service and member satisfaction levels. Collaborate across teams to create a seamless member experience.
10. Serve as the central point of contact for member celebrations, news, and achievements. Collaborate with the Communications team to maximize visibility and recognition for members.