Growth Manager (Account Executive)

TestPros, Inc.; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

MarketerHire is seeking a dedicated Account Manager to join their remote team. This role involves introducing new clients to our services, managing account relationships, and ensuring client satisfaction. Ideal candidates will have strong customer service skills and be highly organized, thriving in a fast-paced environment.

Qualifications

• 1-3+ years of experience in a marketing role or as an Account Manager.
• Excellent customer service skills and effective communicator.
• Highly motivated and strive for personal and professional improvement.

Responsibilities

• Research leads to identify marketing opportunities.
• Conduct consultation calls with new leads.
• Manage disputes with clients and maintain strong relationships.

Skills

Customer service

Communication

Organization

Negotiation

Motivation

Attention to detail

Job description

About MarketerHire

MarketerHire’s mission is to make expert marketing accessible to all.

Founded in 2019, we are growing rapidly and are a leader in the talent marketplace, on-demand staffing, and Future of Work categories. Our platform gives companies on-demand access to a global network of expert, pre-vetted marketing talent and is used by early-stage startups, billion-dollar unicorns, and Fortune 100 companies alike. Customers include Netflix, Palantir, Chanel, Allbirds, Lambda School, and thousands more.

We also contribute to the future of work, helping our marketers earn significant additional income while eliminating the hassle and risk of freelancing full-time. By default, all of our engagements are remote, enabling our talent to work anywhere in the world.

At MarketerHire, we’re passionate about building a diverse team. We care deeply about diversity, equality, and inclusion and strive to build a culture where everyone, from any background, feels included, supported, and free to be themselves. Diversity makes for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team.

If your experience is close to what we’re looking for, we want to hear from you. Experience comes in many forms – skills are transferable, and passion goes a long way.

You’ll be joining a high-energy, fast-paced team that takes a consultative approach to sales and account management. Your primary role will be to introduce new customers to MarketerHire and connect them with the best marketing resources to achieve their goals and objectives in addition to nurturing and growing a roster of accounts you sign. Our customers range from founders to executives to marketers with a wide mix of industries and company stages.

To excel at this position, you must be incredibly organized, have exceptional customer service skills, are self-motivated, and have superhuman attention to detail. You have the hunger and hustle to get things done despite competing priorities and go above and beyond as needed to deliver results.

This is a remote position. All communication and resumes must be submitted in English.

Responsibilities

• Research assigned leads and clients to better connect with them, understand their needs, and identify marketing opportunities.
• Conduct consultation calls with assigned new leads and determine if they are a fit for MarketerHire.
• Establish strong relationships with all prospective customers and own customer experience from lead-in to contract signed and beyond.
• Check-in with current and past clients on an ongoing basis to assess overall satisfaction with service and opportunities to place additional marketing resources.
• Manage disputes with clients as they arise and work with them, the marketer, and MarketerHire Talent team to find the best resolution.
• Remain highly knowledgeable about marketing industry trends, market activities, and competitors.
• Keep all deals up to date in HubSpot including logging and tracking all correspondence over email, phone, and text.
• Track your performance against the team and individual goals and proactively collaborate with Team Lead on how to improve performance.
• Be highly responsive to all internal and external communications.

Requirements

• 1-3+ years of experience in a marketing role or as an Account Manager at a marketing agency. Experience managing new business and account expansion is a plus.
• Excellent customer service skills and exceptional communicator (both written and verbal) that builds trust and rapport with others quickly.
• Organization and diligence to stay in regular contact with clients and new leads, following up promptly on all communications, and effortlessly context switch between clients.
• Highly motivated and continuously strive for personal and professional improvement.
• Develop deep knowledge of MarketerHire’s value proposition and connect to client’s needs.
• Possess a positive, confident, and determined demeanor.
• Flourishes in a competitive and fast-paced environment.
• Must be willing to help your teammates, share your knowledge with them, and learn from them.

In the first week, you will:

• Onboard and integrate into MarketerHire.
• Learn MarketerHire’s model, our team members, and our story.
• Begin our sales training process which conveys our value proposition, sales process, and delivery method.
• Become acquainted with the cross-functional teams that you will be working alongside to close new business.

In the first month, you will:

• Complete our sales training program.
• Begin having leads assigned and calling them, understanding their initial needs, overcoming any objections, communicating the value proposition of MarketerHire, and closing the leads that are a good fit for MarketerHire and our model.
• Work alongside the cross-functional teams to ensure your prospects are progressing through the funnel.
• Begin closing new business.

In the first three months, you will:

• Be fully ramped up and integrated into the team.
• Complete additional vertical specific training.
• Possess a healthy pipeline of prospects that are working through your funnel.
• Exhibit a successful track record of closing new business.

In the first six months, you will:

• Have a solid track record of being assigned leads and closing new business by consistently meeting or exceeding sales goals.
• Identify areas of process improvement to help increase efficiency and effectiveness for the team.

In the first year, you will:

• Begin to mentor new members of the team, helping them learn about MarketerHire, our model and pass along best practices.
• Continue to capture and close new business along with managing your funnel to consistently meet and exceed sales targets.
• Become a proven, solid and consistent contributor on the team.

MarketerHire is an Equal Employment Opportunity employer. All applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability and genetic information (including family medical history.

We participate in E-Verify and support immigrant and employee rights. Please see the following links for more details.

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf

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