Membership - Front Desk - Ascension St. Vincent YMCA

Young Mens Christian Association Of Southwestern Indiana; Evansville (IN); On-site; USD 14,000 - 16,000; Part time

Job summary

Young Men’s Christian Association of Southwestern Indiana in Evansville, IN is seeking a Part Time Membership Team Member. The role centers on welcoming members, promoting memberships and programs, and delivering excellent customer service.

The position requires adherence to youth boundaries, risk management training within 60 days, and availability for weekday and weekend shifts. Prior customer service experience and basic computer skills are preferred.

Qualifications

• CPR/AED, First Aid, Oxygen and Blood Borne Pathogen training required within 60 days of employment.
• Child Abuse Prevention training required on or before first day of work.
• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Previous customer service or other related experience.
• Basic knowledge of computers.

Responsibilities

• Adhere to policies related to boundaries with youth.
• Complete required abuse risk management training.
• Report suspicious or inappropriate behaviors and policy violations.
• Follow mandated abuse reporting requirements.
• Adhere to job specific abuse risk management responsibilities.
• Ensure check-in procedures are followed.
• Providing excellent customer service.
• Membership and program enrollment.
• Answering phone and assisting members with questions and concerns.
• Performing various clerical duties.
• Handle and resolve membership concerns and inform supervisors of unusual situations or unresolved issues.
• Building relationships with members and helping members connect with one another.
• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Help maintain cleanliness and organization of the lobby area.
• Applies all YMCA policies dealing with member services.

Skills

CPR/AED

First Aid

Oxygen

Blood Borne Pathogen

Child Abuse Prevention

Interpersonal skills

Problem solving

Customer service

Computers

Tools

None

Job description

• Job Location: Evansville, IN 47708
• Position Type: Part Time
• Salary Range: $10.00 - $11.50
• Job Category: Membership

Position Summary

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership Team Member maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Member Team Member responds to member and guest needs and promotes memberships and programs.

Essential Functions

• Adhere to policies related to boundaries with youth.
• Complete required abuse risk management training.
• Report suspicious or inappropriate behaviors and policy violations.
• Follow mandated abuse reporting requirements.
• Adhere to job specific abuse risk management responsibilities.
• Ensure check-in procedures are followed.
• Providing excellent customer service.
• Membership and program enrollment.
• Answering phone and assisting members with questions and concerns.
• Performing various clerical duties.
• Handle and resolve membership concerns and inform supervisors of unusual situations or unresolved issues.
• Building relationships with members and helping members connect with one another.
• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Help maintain cleanliness and organization of the lobby area.
• Applies all YMCA policies dealing with member services.
• This position requires a minimum of two weekday shifts per week and a minimum two weekend shifts per month. Early morning openings, evenings, and weekend shifts may be included.

Qualifications

• CPR/AED, First Aid, Oxygen and Blood Borne Pathogen training required within 60 days of employment.
• Child Abuse Prevention training required on or before first day of work.
• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Previous customer service or other related experience.
• Basic knowledge of computers.

Work Environment & Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.