Membership Experience Manager — Private Club

Discovery Driftwood Management LLC; United States; On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive Pay or Wage Range

Medical, Dental, and Vision Benefits

401k Contribution

Paid Time Off and Paid Holidays

Employee Meals

Referral Incentives, and Recognition

Holiday Pay

Professional development and upwardMob

Work-Family Culture

Job summary

Driftwood Downtown, part of Discovery Land Company, is seeking a Member Services and Membership Manager to build and define the Driftwood Downtown membership community and ensure a high-quality club experience for members and guests.

You will recruit, engage, and retain members, work on floor during peak hours, and act as the voice between members and operations. This role reports to the Driftwood Downtown General Manager with a dotted line to other leadership and supports events and F&B teams.

Qualifications

• High school diploma or equivalent.
• Bachelor's degree in business, communications/marketing, or related field preferred.
• Proven experience in membership sales with a track record of successful sales management.
• Leadership experience in the membership sales industry is strongly preferred.
• Experience operating computer and club communication platforms including Microsoft software, Pacesetter (club app), and Mailchimp.

Responsibilities

• Lead membership recruitment efforts, including prospect outreach, club tours, applications, approvals, onboarding, and member processing.
• Develop and implement strategic membership sales plans to achieve annual acquisition, retention, renewal, and revenue targets.
• Analyze market trends and customer preferences to refine and optimize sales strategies.
• Build and maintain strong relationships with prospective members, current members, local industry partners, and community leaders.
• Represent Driftwood Downtown throughout the greater Austin community to strengthen brand awareness and generate qualified membership opportunities.
• Partner with General Manager, Finance, and Marketing to develop sales forecasts, membership campaigns, and strategies informed by local market trends and customer preferences.
• Maintain accurate prospect, membership, sales, and revenue records, and prepare regular reports on activity, performance, pipeline, and market feedback.
• Monitor and analyze sales data to identify trends, opportunities, and potential challenges.
• Lead all club communications, serving as the primary point of contact for members, guests, and prospects.

Skills

Leadership

Membership sales

Communication

Education

High school diploma or equivalent

Bachelor's degree in business, communications/marketing, or related field

Tools

Microsoft Office Suite

Pacesetter (club app)

Mailchimp

Job description

Driftwood Downtown, part of Discovery Land Company, is seeking a Member Services and Membership Manager to build and define the Driftwood Downtown membership community and ensure a high-quality club experience for members and guests.

You will recruit, engage, and retain members, work on floor during peak hours, and act as the voice between members and operations. This role reports to the Driftwood Downtown General Manager with a dotted line to other leadership and supports events and F&B teams.