Membership Experience Director

VillaSport Athletic Club and Spa; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Annual bonus depending on experience

PTO

Full benefits package

401K with match up to 4%

Complimentary club membership

Discounts on club products

Job summary

Villa Sport Athletic Club and Spa seeks a Member Experience Director to own the end-to-end membership process. You will lead a team of Membership Ambassadors, train staff, and ensure a warm, effective onboarding of new members.

You will drive best practices for acquisition, integration, and creating NPS Promoters, with direct supervision from GMs and a dotted-line to the VP of Member Experience.

Qualifications

• 3 years sales management and leadership experience.

Responsibilities

• Own the membership acquisition process end-to-end and meet goals.

Skills

Relationship-based selling

Training/presentation

Word

Excel

PowerPoint

Budgeting/analysis

Grassroots marketing

Customer engagement

Customer retention

Sales management

Leadership

Communication skills

Phone skills

Multitasking

Deadline oriented

Creativity

Rapport building

Education

Bachelor's degree preferred

First Aid/CPR certification within 90 days

Job description

Villa Sport Athletic Club and Spa seeks a Member Experience Director to own the end-to-end membership process. You will lead a team of Membership Ambassadors, train staff, and ensure a warm, effective onboarding of new members.

You will drive best practices for acquisition, integration, and creating NPS Promoters, with direct supervision from GMs and a dotted-line to the VP of Member Experience.