Membership Experience Coordinator

MoMA; New York (NY); On-site; USD 50,239 - 61,404; Full time

Job summary

MoMA is looking for an Administrative Assistant to join their membership team in New York, focusing on creating a positive customer service experience. This role involves overseeing membership services, handling transactions, and supporting event planning.

The ideal candidate will have a Bachelor's degree, 1-2 years of experience, and excellent communication skills. Familiarity with ZenDesk is a plus. This position offers a salary of $55,822 per annum and requires applications with both a resume and cover letter.

Qualifications

• 1-2 years of professional experience in development or membership.
• Ability to work independently and in a team.
• Interest in modern and contemporary art is a plus.

Responsibilities

• Oversee membership remote customer service channels.
• Complete membership renewal transactions efficiently.
• Communicate across departments to resolve inquiries.
• Maintain the Membership database accuracy.
• Support onsite and virtual member event planning.

Skills

Exceptional customer service

Interpersonal skills

Detail-oriented

Writing and proofreading skills

Experience with ZenDesk

Proficiency in technology

Education

Bachelor's degree or equivalent

Tools

ZenDesk

Salesforce

Google Workspace

Point of sale software

Job description

MoMA is looking for an Administrative Assistant to join their membership team in New York, focusing on creating a positive customer service experience. This role involves overseeing membership services, handling transactions, and supporting event planning.

The ideal candidate will have a Bachelor's degree, 1-2 years of experience, and excellent communication skills. Familiarity with ZenDesk is a plus. This position offers a salary of $55,822 per annum and requires applications with both a resume and cover letter.