Membership Experience Associate – Opener

Retrofitness, LLC; Pennsylvania; On-site; USD 14,774 - 21,042; Part time

Job summary

A leading fitness organization in Pennsylvania is searching for a Membership Experience Associate to create a welcoming environment for members. Responsibilities include greeting members, resolving issues, and engaging in sales and retention. Ideal candidates will have a positive attitude, multitasking ability, and effective communication skills. The role requires early morning hours from 4:30 AM to 10:00 AM. Join a dynamic team at a rapidly growing fitness hub and make an impact on member experiences.

Qualifications

• Passion for helping others.
• Effective communication skills.
• Prior experience in retail or hospitality preferred.
• CPR/AED training preferred.

Responsibilities

• Greet and check in members as they enter.
• Resolve customer issues effectively.
• Engage in membership sales and retention.
• Follow up with prospects.
• Sell in-store merchandise.
• Maintain a safe and clean environment.
• Open and close the facility as scheduled.

Skills

Customer communication

Multitasking

Punctuality

Positive attitude

Detail-oriented

Job description

Membership Experience Associate – Opener

Would you like to feel you impact the lives of many?

Can you see helping prospective members get started?

Would you like to hear the "thank you" from the members' lives you impacted?

SHIFT HOURS ARE 4:30AM to 10:00AM Monday - Friday.

The Member Experience Associate is responsible for the entire Member Experience, you will be the face of the club; you are the person a member sees when he or she first walks in. You will be the first person they talk with and you will create a welcoming feeling.

You have to have limitless energy and be great at multitasking. Do you have a positive and upbeat personality with great communication skills? Creating the member experience requires that you wear many hats. Do you thrive being pulled in multiple directions… guiding prospects on the phone, making a Retro Smoothie for a member, and assisting our Retro members with an exceptional experience. Ideal candidates for the Member Experience Associate position will possess the following:

• A deep down passion for helping others.
• A positive upbeat personality.
• Effective ability to communicate with customers, coworkers and managers.
• The ability to multitask.
• Member experience oriented.
• Punctual, responsible and detail oriented.
• CPR/AED training preferred.
• Prior experience in a retail or hospitality setting is helpful.

Responsibilities of the Front Desk include but not limited to:

• Greeting and checking in members as they come in.
• Resolving customer issues in an effective manner.
• Membership sales and retention.
• Following up with prospects.
• Selling in-store merchandise such as Retro Smoothies cooler drinks, pro shop items etc.
• Ensuring a safe and clean health club environment for members and staff.
• Opening and closing the facility if scheduled.
• Following company policies and procedures.

All Member Experience Associates are to wear company staff shirt along with either khaki pants or black athletic pant. Sneakers must be worn. No boots, heels or sandals. You must be well groomed and neat.

Note on openers and closers: Opening employees are required to be at club 15 minutes prior to the club's opening time. This is to ensure all items on the Opening Checklist are performed before the club's scheduled opening time. Closing employees are to close at the established time.

Compensation: $13.00 per hour

With more than 120 gyms open or under development across the US, Retro Fitness offers multiple fitness experiences under one roof. From traditional strength and cardio options to personalized training programs, Retro Fitness offers something for everyone. Gyms feature best in class equipment and services, our Retro Blends Smoothie Bar, and a selection of amenities that keep members feeling accomplished and refreshed.

With our new CEO, Andrew Alfano, leading the team, Retro Fitness is poised for growth in an exciting atmosphere with a new vision and focus. We encourage you to consider joining us on this journey!