Membership Director - Full-time

Glacial Community YMCA; Town of Oconomowoc (WI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health/Vision Insurance

Retirement Plan

Membership Discounts

Program Discounts

Paid Time Off

Professional Development

Christian values-based environment

Job summary

Glacial Community YMCA in Wisconsin is seeking a full-time Membership Director to lead branch membership operations, enhance member engagement and retention, and implement association growth strategies. The role offers opportunities to train staff, manage schedules, and coordinate communications across the branch.

Candidates should have a bachelor’s degree, 3+ years of leadership experience, and strong MS Office skills.

Qualifications

• Bachelor’s degree in related field preferred.
• Minimum 3 years in business administration and staff management.
• Proficiency with Microsoft Office suite.
• Ability to work flexible hours, including early mornings, evenings, weekends.

Responsibilities

• Support association and branch membership strategies to meet retention, service, and growth goals.
• Hire, train, evaluate and supervise staff and volunteers; provide guidance via regular staff meetings.
• Provide timely communication of program and registration information to staff.
• Produce staff schedules and cover shifts to ensure smooth operations.

Skills

Staff management

Customer service

Microsoft Office

Flexible schedule

Attention to detail

Technology aptitude

Education

Bachelor's degree in related field

Tools

Microsoft Office

Job description

Position:Membership Director - Full-time

Location: Oconomowoc, WI

Job Id:502

# of Openings:1

Build connections. Grow membership. Strengthen our community.

Direct branch membership operations in a fashion that promotes exceptional service, member engagement and retention, and implementation of Association lead strategies for growth. Maintain communications that build awareness of opportunities provided by the Y and promote positive public image.

Why You’ll Love This Role

• Make a Difference: Lead membership growth by creating welcoming experiences that build lasting connections and a sense of belonging at the GLC YMCA.
• Grow Professionally: Access training, certifications, and leadership development.
• Collaborative Culture: Work with a passionate team committed to helping our members—and our community—thrive.

What You’ll Do

• Support association and branch membership strategies to meet retention, service, and growth goals.
• Hire, train, evaluate and supervise assigned staff and volunteers in accordance with Association Human Resource procedures and policies. Provide support and guidance one-on-one as needed through regular staff meetings, ensuring knowledgeable staff, productive operations, and exceptional service.
• Provide accurate and timely communication regarding pertinent program and registration information to program membership and desk staff.
• Produce staff schedules in accordance with branch needs to ensure adequate staffing and smooth operations; personally cover shifts if necessary.

What We’re Looking For

• Bachelor’s degree in related field, preferred.
• At least 3 years’ business administration & staff management experience required.
• Working knowledge of Microsoft Office software.
• Ability to work a flexible schedule as needed, including early mornings, evenings, and weekends.
• Attention to detail and accuracy, ability to work independently, and problem solve.
• Experience and comfort working with technology, navigate software, basic office equipment, cash handling and professional written and verbal communication skills.

What's In It for You

The Glacial Community YMCA offers a positive and healthy work culture along with competitive salary and benefits. Benefits package includes: Health/Vision, Dental, Life, and Disability Insurance opportunities; Retirement; Membership, Program, and Child Care Discounts; paid time-off; development opportunities; Christian values-based work environment.

• Health/Vision, Dental, Life, and Disability Insurance opportunities
• Retirement
• Membership, Program, and Child Care Discounts
• paid time-off
• development opportunities
• Christian values-based work environment

The YMCA is a leading non-profit organization committed to strengthening community through Youth Development, Healthy Living, and Social Responsibility.