Membership Director-Floater

Ymca Of Metropolitan Dallas; Coppell (TX); On-site; USD 47,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Free family membership

403(b) plan

Paid time off

Disability insurance

Job summary

YMCA of Metropolitan Dallas is seeking a Membership Director Floater to support branches with open positions and staff leave. You will oversee membership operations, including revenue, sales, retention, and service, while creating reports for the Executive Director and guiding front desk activities.

The role requires 1-2 years in YMCA or similar, with strong sales, leadership, and analytical skills. This position is based in Coppell, TX, with opportunities to impact multiple branches.

Qualifications

• 1-2 years experience in YMCA or a membership-based health and wellness organization.
• Background in membership sales and customer service.
• Strong member engagement, communication, and staff leadership skills.
• Proficiency in Excel, Office 365, and data software systems.
• Analytical mindset with attention to detail and data accuracy.

Responsibilities

• Create and deliver membership and program reports for the branch Executive Director.
• Review and analyze membership data, identify trends, and communicate findings to the branch Executive Director.
• Serve as interim Membership Director at branches, overseeing all aspects of membership operations.
• Lead and support Member Services staff, including hiring and training when needed.
• Ensure accurate billing, drafts, and payments related to membership and services if needed.
• Achieve monthly revenue, expense, and net budget goals.
• Oversee the front desk and work shifts at the front desk if needed.
• Highlight, plan, and execute opportunities for member engagement and retention.

Skills

Membership sales

Customer service

Member engagement

Staff leadership

Communication

Excel

Office 365

Data software

Tools

Excel

Office 365

Data software systems

Job description

• Base Pay $47,000.00 - $48,000.00 / Year
• Job Category FULL TIME

Description

The YMCA of Metropolitan Dallas, established in 1885, consists of 16 branches and one destination camp and employs over 2000 staff - all dedicated to building healthy, confident, connected, and secure children, adults, families and communities. We are currently seeking a Membership Director Floater.

Reporting to the Senior Vice President of Membership and Wellness, this position is responsible for generating and membership operation deliverables in our branches when there are open positions with branches needing assistance. This position serves as a floater to branches with vacant Membership Director positions or extended staff leave. While at a branch, this role assumes full responsibility for membership operations, including revenue, sales, retention, and service through Member Services.

Create and deliver membership and program reports for the branch Executive Director

• Review and analyze membership data, identify trends, and communicate findings to the branch Executive Director
• Serve as interim Membership Director at branches, overseeing all aspects of membership operations.
• Lead and support Member Services staff, including hiring and training when needed
• Ensure accurate billing, drafts, and payments related to membership and services if needed

Achieve monthly revenue, expense, and net budget goals

Oversee the front desk and work shifts at the front desk if needed

• Highlight, plan, and execute opportunities for member engagement and retention

Requirements

1-2 years experience in the YMCA or a membership-based health and wellness organization.

• Background in membership sales and customer service
• Strong member engagement, communication, and staff leadership skills
• Proficiency in Excel, Office 365, and data software systems
• Analytical mindset with attention to detail and data accuracy

Summary

Benefits: Health, Dental, Vision, Long & Short-Term Disability, Medical and Dependent Care Reimbursement Plan, Supplementary Insurance (Cancer/Accident/Critical Illness), Employee Assistance Plan, Free family membership, Discounts on Y programs including summer camps, enrichment classes, youth sports, childcare and more! Eligible to enroll in a 403(b) tax deferred account at beginning of employment. 12% paid by the YMCA upon meeting eligibility requirements. (PTO) Paid time off based on hours worked and years of service. Training and leadership development opportunities. Employee referral awards of $100 and up.

Additional Information

• EEO The YMCA provides equal opportunity in employment to all employees and applicants for employment regardless of race, color, religion, sexual orientation, national origin, sex, disability, age, or veteran status
• Risk Management Risk management and Child Abuse Prevention is the responsibility of all staff and volunteers