Membership Director

Spokane Public Radio

Spokane (WA)

On-site

USD 90,000 - 120,000

Full time

4 days ago

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Benefits offered by this job

Full medical, vision, and dental

Retirement plan

Job summary

Spokane Public Radio is seeking a Membership Director to design and lead a modern, data-informed membership program that deepens engagement and increases revenue. You will shape strategy, workflows, and donor experiences across radio, digital, and direct mail, leveraging fundraising, marketing, and audience development knowledge.

You will build a scalable, multi-channel approach, establish metrics, and collaborate across departments to align with SPR’s mission and growth goals.

Qualifications

Experience in fundraising, marketing, and audience development.
Ability to design and execute multi-channel membership campaigns.
Strong data analytics and reporting to inform decisions.

Responsibilities

Design and execute a comprehensive membership strategy focused on acquisition, retention, and donor growth.
Develop multi-channel membership campaigns across radio, digital, email, direct mail, and emerging platforms.
Establish clear goals, metrics, and benchmarks to measure success and inform decisions.
Strengthen stewardship and communication to deepen donor relationships and lifetime value.
Partner with SPR teams to build reporting frameworks and identify new opportunities.

Skills

Fundraising

Marketing

Audience development

Data analysis

Tools

Raiser’s Edge

Job description

Build the Future of Membership at Spokane Public Radio

Spokane Public Radio (SPR) is entering a period of transformation—expanding our impact, strengthening our newsroom, and reimagining how we serve communities across the Inland Northwest. With a reach of 20,000 square miles and three distinct program streams—news, classical, and jazz—SPR is a trusted public service with unlimited potential for growth.

At the center of that future is our membership program.

We are seeking a Membership Director to build and lead a modern, data-informed, audience-focused membership strategy—one that deepens relationships, grows revenue, and connects more people to the essential public service SPR provides.

This is a rare opportunity to build from the ground up: to shape strategy, define workflows, and activate a large membership file into a more engaged, responsive, and growing community of supporters.

The Opportunity

This role is ideal for a driven, curious professional ready to make a meaningful impact from day one.

You’ll lead the evolution of SPR’s membership program—from foundational systems and processes to a fully integrated, multi-channel engagement strategy. You’ll bring proven approaches from fundraising, marketing, and audience development—and shape them into something that works for SPR’s mission, audience, and scale.

You don’t need public media experience—but you do need an appreciation for public service and a desire to connect people to something that matters.

What You’ll Do

Design and execute a comprehensive membership strategy focused on acquisition, retention, and donor growth
Develop multi-channel membership campaigns across radio, digital, email, direct mail, and emerging platforms
Establish clear goals, metrics, and benchmarks to measure success and support decision-making

Build a Modern Donor Experience

Strengthen stewardship and communication strategies to deepen relationships and increase lifetime value
Ensure every donor interaction reflects SPR’s mission, professionalism, and appreciation

Use Data to Drive Insight and Action

Partner with the SPR team to build reporting frameworks that track performance and uncover new opportunities
Build pipelines from membership into major giving

Create Systems That Support Growth

Optimize workflows, tools, and processes that enable a high-functioning membership program
Support all efforts to ensure accuracy, efficiency, and integrity in gift processing, data management, and reporting

Lead and Collaborate

Provide supervision and direction for membership staff and operations
Partner across departments to align membership strategy with organizational goals, programming, and audience development
Serve as a key contributor to SPR’s overall fundraising and growth strategy

How You’ll Approach the Work

We value strong fundamentals in fundraising and audience engagement—but success at SPR will come from understanding our audience, our mission, and our opportunities, and building from there.

We’re looking for someone who:

Brings proven practices from fundraising, marketing, sales, or membership—and adapts them thoughtfully
Is curious and willing to test, learn, and refine strategies over time
Is comfortable working in an evolving organization where not everything is fully defined
Can balance structure and flexibility—creating systems while staying open to new approaches

The right candidate will see this as an opportunity to learn, build, and grow alongside the organization—not just implement what worked somewhere else.

What Success Looks Like (First 12–18 Months)

A clear, actionable membership strategy is in place and gaining traction
Donor engagement and retention show measurable improvement
Membership campaigns are more targeted, coordinated, and effective
Systems and workflows support both day-to-day excellence and long-term growth

What You Bring

An unshakeable belief in the importance of public media
A strategic mindset paired with a willingness to roll up your sleeves and build
Comfort working with data, CRM systems like Raiser’s Edge, and performance metrics
Strong project management and organizational skills
The ability to translate big ideas into clear, actionable plans
Excellent communication and collaboration skills
A self-starter mentality with curiosity, initiative, and follow-through

Why Spokane Public Radio