Membership Director

Homeword; Memphis (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading nonprofit organization seeks a Membership Director for its Sweeney YMCA in Memphis, focusing on enhancing community relationships and driving membership growth. This role involves overseeing daily operations, leading staff, and implementing strategies targeted at senior populations, ensuring the health and well-being of community members through effective engagement programs.

Qualifications

• Minimum two years’ experience in customer service, management and/or sales.
• Knowledge of and previous experience with diverse populations.
• Ability to establish collaborations with community organizations.

Responsibilities

• Oversees day-to-day operations of the branch and provides leadership to branch staff.
• Implements membership strategies that promote branch growth with a focus on seniors.
• Develops and manages branch operating budget.

Skills

Communication

Project Management

Customer Service

Education

Degree in business, marketing, related field

Job description

Imagine going to work knowing that what you do every day positively influences the lives of our community. Join the Memphis YMCA team.

We are seeking a motivated leader who is ready to take the Sweeney YMCA to the next level. Through innovation, creativity, personality and energy, this position will influence the image, mission and growth of the Sweeney YMCA at Saint Francis Hospital - Memphis. The Sweeney YMCA Membership Director is responsible for the day to day branch operations and supervision of staff; as well as, directs membership promotions and sales, member engagement and retention, marketing activities and branch communications. This position will have a primary focus of driving membership growth through strategies targeted to the senior community and hospital employees.

Areas of Responsibility

1. Oversees day-to-day operations of the branch and provide leadership to branch staff.

2. Implements membership strategies that promote branch growth of new members with a focus on seniors and hospital employees.

3. Utilizes branch metrics to identify areas of opportunity and improvement.

4. Develops and maintains strategic collaborative relationships with community agencies that promote membership growth. Represents and promotes the Y in the local community with a focus of strengthening partnership with St. Francis Hospital.

5. Develops, manages, and monitors branch operating budget to meet or exceed targets.

6. Develops and directs high quality member engagement strategies and programs that support branch and association mission and goals.

7. Supports philanthropy and Annual Campaign as branch lead. Meet and/or exceed campaign goal.

8. Serves as a member of YMCA management and supports the overall objectives of the YMCA.

Skills/Experience

1. Degree in business, marketing, related field, or equivalent.

2. Minimum two years’ experience in customer service, management and/or sales.

3. Ability to manage operations including supervision of staff, development and monitoring of budgets, marketing and public relations, volunteer development, and program development.

4. Strong communication and project management skills. Ability to effectively multi-task, work independently and problem solve.

5. Ability to work early mornings, evenings and weekends as needed.

6. Knowledge of and previous experience with diverse populations.

7. Experience with senior populations.

8. Ability to establish collaborations with community organizations.

The YMCA mission is: To put Christian principles into practice through programs that build healthy spirit, mind and body for all. YMCA of the USA (Y-USA) is the national resource office for the Y, one of the nation's leading nonprofits strengthening communities through youth development, healthy living and social responsibility. Across the U.S., 2,700 Ys engage 22 million men, women and children – of all ages, incomes and backgrounds – to nurture the potential of children and teens, improve the nation's health and well-being and provide opportunities to give back and support neighbors. Anchored in more than 10,000 communities, the Y has the longstanding relationships and physical presence needed not just to promise, but also to deliver, lasting personal and social change.

Programs

• YOUTH DEVELOPMENT: Nurturing the potential of children and teens
• HEALTHY LIVING: Improving the nation’s health and well-being
• SOCIAL RESPONSIBILITY: Giving back and providing support to neighbors