Membership Director

CHAGRIN VALLEY RACQUET CLUB; Chagrin Falls (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

CHAGRIN VALLEY RACQUET CLUB in Chagrin Falls, OH is seeking a dynamic Membership Director to lead membership sales, retention, and engagement. The role is the face of the club, responsible for driving growth, nurturing member relationships, and delivering an exceptional member experience.

You will manage tours, onboarding, events, and outreach initiatives, using CRM tools to analyze data and inform strategies.

Qualifications

• 2+ years of experience in membership sales, club management, or a related field.
• Proven track record in sales, business development, or customer relationship management.
• Excellent interpersonal and communication skills with a warm, professional demeanor.
• Strong organizational skills with the ability to manage multiple priorities.

Responsibilities

• Lead all membership sales efforts, including prospecting, tours, and new member onboarding.
• Develop and execute membership retention strategies to maximize engagement and reduce attrition.
• Build and maintain strong relationships with current members to ensure satisfaction and loyalty.
• Plan and coordinate member events, promotions, and outreach initiatives.
• Track and analyze membership data, trends, and KPIs to inform growth strategies.
• Collaborate with club staff and management to deliver a seamless member experience.
• Represent the club at community events and networking opportunities to drive brand awareness.

Skills

Membership sales

CRM software

Interpersonal communication

Organizational skills

Relationship management

Education

Bachelor's degree

Tools

CRM platforms

Job description

About the Role

Chagrin Valley Racquet Club is looking for a dynamic and personable Membership Director to join our team in beautiful Chagrin Falls, OH. In this key leadership role, you'll be the face of our club — driving membership growth, building lasting relationships, and creating an exceptional experience for members old and new. If you're passionate about people and thrive in a vibrant, active environment, we want to hear from you!

Responsibilities

• Lead all membership sales efforts, including prospecting, tours, and new member onboarding
• Develop and execute membership retention strategies to maximize engagement and reduce attrition
• Build and maintain strong relationships with current members to ensure satisfaction and loyalty
• Plan and coordinate member events, promotions, and outreach initiatives
• Track and analyze membership data, trends, and KPIs to inform growth strategies
• Collaborate with club staff and management to deliver a seamless member experience
• Represent the club at community events and networking opportunities to drive brand awareness

Requirements

• 2+ years of experience in membership sales, club management, or a related field
• Proven track record in sales, business development, or customer relationship management
• Excellent interpersonal and communication skills with a warm, professional demeanor
• Strong organizational skills with the ability to manage multiple priorities
• Proficiency in CRM software and membership management platforms preferred
• Passion for racquet sports, fitness, or the private club industry is a plus
• Bachelor's degree in Business, Marketing, Sports Management, or related field preferred

About Us

Chagrin Valley Racquet Club is a premier private racquet and fitness club nestled in the heart of Chagrin Falls, Ohio, proudly serving our community for decades. Our members love us for our top-notch facilities, welcoming atmosphere, and the sense of community that keeps them coming back season after season. Our staff enjoy a supportive, team-oriented culture where their passion for people and sport truly makes a difference every day.