Membership Development & Engagement Manager

Chemung County Chamber of Commerce; City of Elmira (NY); On-site; USD 53,000 - 63,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Chemung County Chamber of Commerce is seeking a Membership Development & Engagement Manager to grow and retain chamber membership, build strong member relationships, and coordinate events. You will work closely with the President & CEO to advance strategic priorities and deliver value to the business community.

The ideal candidate is organized, proactive, professional, and relationship-oriented, with strong communication, teamwork, and accountability.

Qualifications

• Two or more years of experience in membership development, business development, sales, customer relations, event planning, marketing, or a related field preferred.

Responsibilities

• Develop and implement strategies to attract new members and retain existing members.
• Establish monthly and annual membership recruitment and revenue goals with the CEO.
• Cultivate prospective members through outreach, networking and relationship-building.
• Oversee membership billing and account administration, including dues processing and follow-up.
• Plan and coordinate member-focused events and sponsorship activities.
• Provide monthly activity reports to the President & CEO.

Skills

Membership development

Business development

Sales

Customer relations

Event planning

Marketing

Education

Associate or Bachelor's degree in business, marketing, communications, nonprofit management (preferred)

Tools

Microsoft Office

CRM / data management

Job description

Membership Development & Engagement Manager

Employment Type: Full-Time

Reports To: President & CEO, Chemung County Chamber of Commerce

Salary Range: $52,500 - 62,500 annually, based on experience and qualifications

Benefits: Competitive benefits package

Position Summary

The Membership Development & Engagement Manager is responsible for growing and retaining Chamber membership, building strong relationships with members and prospective members, coordinating member-focused events, and supporting the Chamber's programs and initiatives.Working closely with the President & CEO and the Chamber team, this position helps advance the organization’s strategic priorities and deliver meaningful value to the business community. The ideal candidate is organized, proactive, professional, and relationship-oriented, with strong communication skills, a positive attitude, and a demonstrated commitment to teamwork, accountability, and follow-through.

Membership Development & Retention

• Develop and implement strategies to attract new members, retain existing members, and increase overall membership engagement.
• Establish and achieve monthly and annual membership recruitment and revenue goals in collaboration with the President & CEO.
• Identify, contact, and cultivate prospective members through outreach, networking, phone calls, and relationship‑building, communicating the value and benefits of Chamber membership.
• Maintain an active pipeline of prospective members and consistently follow up on opportunities to convert prospects into new memberships.
• Support membership renewals and identify opportunities to increase member participation, engagement, and satisfaction.
• Oversee membership billing and account administration, including dues processing, invoice follow-up, and communication with members regarding outstanding balances. Work with members to resolve billing questions and encourage timely payments.
• Maintain accurate membership records, prospect lists, and activity tracking to monitor recruitment, retention, and revenue progress.

Member & Community Engagement

• Serve as a primary point of contact and resource for Chamber members.
• Build and maintain relationships with businesses, sponsors, community organizations, and strategic partners.
• Identify opportunities for members to connect, network, promote their businesses, and participate in Chamber initiatives.
• Gather member feedback and recommend ways to strengthen the member experience.
• Represent the Chamber professionally at business and community functions.

Events & Programs

• Manage the planning, coordination, promotion, and execution of Business After Business, First Dollars, ribbon cuttings, grand openings, and other member-focused events.
• Coordinate event logistics, scheduling, communications, registration, and follow-up with participating businesses and event hosts.
• Assist the Chamber team with planning, promoting, and executing larger Chamber events, programs, and special initiatives.
• Work collaboratively with colleagues, committees, volunteers, sponsors, and community partners to ensure successful events.
• Assist with sponsorship coordination and fulfillment of sponsor commitments, as assigned.
• Track event participation and feedback and recommend improvements.

Reporting & Accountability

• Provide monthly activity reports to the President & CEO covering membership prospects, new members, renewals, engagement, events, sponsorships, and outstanding follow-up.
• Monitor progress toward established goals and communicate challenges, opportunities, and recommended adjustments.
• Prepare brief post-event evaluations covering attendance, sponsorship, financial results when applicable, member feedback, and recommendations.
• Maintain accurate records and participate in regular check‑ins and an annual performance evaluation with the President & CEO.

Teamwork & Professional Conduct

• Work collaboratively with the President & CEO, colleagues, Board members, committees, ambassadors, volunteers, and community partners.
• Contribute to a positive, respectful, and solutions-oriented workplace.
• Communicate directly and professionally, addressing concerns constructively and through appropriate channels.
• Demonstrate reliability, sound judgment, discretion, and respect for confidential information.
• Accept feedback professionally, adapt to changing priorities, and take responsibility for assigned work.
• Remain flexible and assist with other Chamber responsibilities as needed, recognizing that teamwork is essential to the organization’s success.

Qualifications

• Associate or bachelor’s degree in business, marketing, communications, public relations, nonprofit management, or a related field preferred; relevant experience may be considered in place of a degree.
• Two or more years of experience in membership development, business development, sales, customer relations, event planning, marketing, or a related field preferred.
• Strong interpersonal, written, and verbal communication skills.
• Excellent organizational, project-management, and follow-through skills.
• Ability to manage multiple priorities, deadlines, and events effectively.
• Ability to work independently while maintaining consistent communication with the President & CEO.
• Proficiency with Microsoft Office and membership or event management software preferred.
• Chamber of Commerce, nonprofit, association, or community-business experience is a plus.
• Availability for occasional evening and weekend events as required.

Core Competencies

Relationship Building | Membership Development | Communication | Organization & Follow-Through | Event Coordination | Community Engagement | Professionalism | Accountability | Initiative | Teamwork

The anticipated salary range is $52,500-$62,500 annually, based on experience, qualifications, and demonstrated skills. Benefits are provided in accordance with the Chamber's current employee benefit policies and may include health insurance, paid time off, retirement benefits, and other applicable benefits.

Requirements

• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Exceptional organizational and project management skills
• Strong attention to detail and ability to multitask
• Experience with digital communications and CRM/data management
• Resourceful with strong decision-making abilities
• Ability to meet deadlines in a fast-paced environment
• Comfortable interacting with a wide range of personalities
• Ability to lift 25+ pounds
• Reliable transportation
• Valid US Driver’s License

Physical & Work Requirements

The position requires regular interaction with members, businesses, community organizations, and the public, along with occasional evening or weekend work. The employee must be able to perform the essential functions of the position, with or without reasonable accommodation.

Equal Employment Opportunity Statement

The Chemung County Chamber of Commerce is an Equal Opportunity Employer and complies with all applicable federal, New York State, and local laws prohibiting discrimination in employment. We do not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, sex, sexual orientation, gender identity or expression, national origin, citizenship or immigration status, age, disability, marital status, military or veteran status, genetic information, domestic violence victim status, or any other status protected under New York State or federal law.