Membership Development Assistant

Greater Riverside Chambers of Commerce; Riverside (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Commission on membership revenue

Job summary

Greater Riverside Chambers of Commerce is seeking a Membership Development Assistant in Riverside, CA. You will identify potential members, generate and qualify leads, and coordinate outreach activities to grow our member base.

You will support the Senior Membership & Advertising Specialist, maintain CRM records, and help hit outreach and appointment-setting goals while representing the chamber at events and activities.

Qualifications

• Identify potential Chamber members by phone, email, and directories.
• Qualify leads and maintain an organized pipeline.
• Meet performance goals for lead generation and appointments.

Responsibilities

• Cold call and contact potential customers to identify potential members.
• Conduct outreach to prospective members by phone and email to qualify leads.
• Schedule and confirm meetings for senior staff and provide relevant info before appointments.
• Maintain prospect records in ChamberWare CRM with up-to-date details.

Skills

Cold calling

Lead qualification

Prospecting

Communication

Time management

Tools

ChamberWare CRM

Microsoft Office

Windows OS

Job description

Founded in 1900, the Greater Riverside Chambers of Commerce represents the interests of business in the greater Riverside area. The Chamber is a fast-paced organization with a mission of improving the economic prosperity of the Inland region. The work revolves around providing members with networking opportunities, promoting the community, and engaging federal, state, and local officials on behalf of business interests.

Purpose:

The Membership Development Assistant supports the Senior Membership & Advertising Specialist by identifying potential Chamber members, generating and qualifying leads, maintaining an organized perspective member pipeline, and coordinating outreach activities. The Assistant will focus on prospecting and preparing qualified leads, while the Senior Membership & Advertising Specialist will be responsible for presenting membership benefits, closing sales, and securing new members.

Reports to:

President/CEO

Essential Functions/Objectives:

• Cold call and contact potential customers by phone, internet, or through business directories, online research, referrals, and more to identify potential members.
• Conduct initial outreach to prospective members by phone and email to identify and qualify leads.
• Assist prospects by re-engaging previous leads and track next steps.
• Schedule and confirm meetings for the Senior Membership & Advertising Specialist and provide relevant information before each appointment.
• Maintain accurate and up-to-date prospect records in the ChamberWare (CRM system), including contact information, outreach history, lead status, and follow-up activities.
• Keep reports and prospecting activities, including leads generated, outreach completed, qualified prospects, and scheduled appointments.
• Coordinate with the Senior Membership & Advertising Specialist and Chamber staff to communicate prospect feedback and share relevant business information.
• Meet established performance goals related to lead generation, prospect qualification, outreach activity, appointment setting, and ChamberWare accuracy.
• Work with the Senior Membership and Advertising Specialist for training, guidance, and support.
• Meet periodically with President/CEO and Membership/Advertising team to share feedback and ideas from prospective members.
• Actively support and participate in Chamber events and activities.
• Complete additional tasks as assigned by the President/CEO.

Knowledge, Skills & Abilities:

• Demonstrates a proactive business development mindset and comfort with high-volume cold calling.
• Exhibits self-motivation, professionalism, and strong interpersonal skills.
• Ownership of performance as well as capacity to use metrics and new strategies to communicate value to potential clients.
• Excellent oral and written communication and customer service skills.
• Knowledge of the local community and regional economy is preferred.
• Familiar with Windows operating systems, Microsoft Office, remote meeting platforms, and audio/visual equipment.
• Skilled in managing multiple tasks in a fast-paced office environment.
• Ability to work as a member of a team or independently with limited supervision.
• Excellent organizational skills and attention to detail.
• Bilingual is a plus.

Qualifications and Requirements:

• Must have reliable transportation.
• Self-motivated and a team player with strong organizational, planning, and time management skills.
• Strong closing and negotiation skills.
• Able to lift 50 lbs. without difficulty.

Compensation:

• Full-time: $20/hourly ($41,600/year) base with 5% commission of team membership revenue.
• Medical, dental, and vision benefits offered after introductory period.