Membership Coordinator - Owner Relations

BENCHMARK; Myrtle Beach (SC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Paid life insurance

401(k) with company match

Paid time off and holidays

Complimentary shift meal

Job summary

BENCHMARK is seeking a Membership Coordinator to support the Owner Relations team at South Seas, Captiva Island Resort. This role involves managing Club Captiva memberships, providing administrative and guest-service support, and ensuring seamless coordination of membership benefits.

The ideal candidate will have experience in customer service or hospitality, excellent communication skills, and strong organizational abilities. The position offers benefits including medical, dental, and vision plans, paid time off, and a 401(k) with company match.

Qualifications

• At least 2 years of experience in customer service or hospitality.
• Valid driver's license is required.
• Strong proficiency in communication, both verbal and written.

Responsibilities

• Manage daily administration of Club Captiva memberships.
• Serve as primary contact for members and resolve inquiries.
• Coordinate membership communications and promotional materials.

Skills

Customer service

Hospitality

Organizational skills

Communication skills

Problem-solving

Education

Associate’s degree or equivalent experience

Tools

Microsoft Office Suite

Database/property management software

Job description

Position Overview

The Membership Coordinator supports the Owner Relations team at South Seas, captiva Island Resort. The role provides administrative and guest‑service support for Club Captiva membership programs, ensuring accurate records, timely communication, and seamless coordination of membership benefits and resort experiences.

Essential Responsibilities

• Manage daily administration of Club Captiva memberships, including processing new memberships, renewals, and cancellations, and maintaining accurate member records in resort systems.
• Serve as the primary point of contact for members, program owners, and timeshare owners by responding promptly to inquiries via phone, email, and in‑person, building strong relationships and resolving concerns.
• Coordinate membership communications, newsletters, promotional materials, and member‑exclusive events; assist with planning and executing social gatherings and resort experiences.
• Prepare reports on membership activity, renewals, utilization, and program performance; monitor billing, payments, and account status with Accounting.
• Order membership materials, welcome packets, and promotional items, and maintain organized files and confidential records.
• Collaborate with Front Office, Recreation, Food & Beverage, Retail, Marina, Golf, and other departments to ensure member benefits are delivered consistently and to inform operational teams of upcoming events and VIP arrivals.
• Assist with special projects and departmental initiatives supporting Owner Relations.

Qualifications

• Associate’s degree preferred; equivalent experience considered.
• Valid driver’s license required.
• Minimum 2 years of customer service, hospitality, membership services, owner relations, or administrative experience in a luxury resort, club, or HOA setting preferred.
• Excellent verbal and written communication skills, and proficiency with Microsoft Office Suite and database/property management software.
• Strong organizational, multitasking, and problem‑solving abilities; ability to prioritize multiple projects and meet deadlines.
• High level of professionalism and discretion with confidential information.
• Positive, energetic, and guest‑focused attitude; able to work independently and contribute to a collaborative team environment.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to lift up to 25 pounds occasionally.
• Use of standard office equipment, including computers, phones, and printers.
• Occasional assistance with resort events requiring extended standing or walking.

Benefits

• Medical, Dental, and Vision plans
• Paid life insurance
• Short‑ and long‑term disability coverage
• Paid time off and holidays
• 401(k) with company match
• Commuter and company‑paid toll programs
• Complimentary shift meal

Equal Employment Opportunity

Our company fully subscribes to the principles of Equal Employment Opportunity. Employment, compensation, and benefits are based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state, or local law. We comply with ADA and applicable laws by providing reasonable accommodations upon request during the application process. The company also maintains a drug‑free workplace. The company is an equal‑opportunity employer and is committed to fostering an inclusive environment for all employees.