Membership Coordinator - Owner Relations

Pyramid Global Hospitality; Captiva (FL); On-site; USD 40,000 - 50,000; Full time

Job summary

Pyramid Global Hospitality is looking for a Membership Coordinator in Captiva, Florida. This role involves providing administrative and guest service support for the Owner Relations team, ensuring exceptional service to members and homeowners.

The ideal candidate will have a strong background in customer service or hospitality, excellent communication skills, and the ability to manage multiple tasks effectively. We welcome individuals who can foster strong relationships and enhance member engagement.

Qualifications

• Minimum 2 years of experience in customer service or hospitality.
• Ability to maintain confidentiality and handle sensitive information.
• Strong multitasking and problem-solving skills.

Responsibilities

• Manage daily administration of Club Captiva memberships.
• Serve as the primary point of contact for members and owners.
• Coordinate membership communications and special requests.

Skills

Customer service

Organizational skills

Communication skills

Interpersonal skills

Education

Associate's degree (preferred)

Tools

Microsoft Office Suite

Database/property management software

Job description

Position Overview

The Membership Coordinator serves as administrative and guest service support for the Owner Relations team, overseeing the day-to-day administration of Club Captiva membership programs. Responsibilities include delivering exceptional service to members, homeowners, and prospective members while ensuring accurate membership records, timely communication, and seamless coordination of membership benefits and resort experiences.

Essential Responsibilities

• Manage the daily administration of Club Captiva memberships: process new memberships, renewals, cancellations, maintain accurate records, and keep data current.
• Serve as a primary point of contact for members, owners, and timeshare owners: respond promptly to inquiries, build relationships, and resolve concerns.
• Coordinate membership communications, newsletters, promotions, events, reservations, and special requests.
• Assist in planning and executing member‑exclusive events and resort experiences.
• Prepare reports on membership activity, renewals, utilization, and performance; monitor billing and payments in coordination with Accounting.
• Maintain organized files and confidential records; order membership materials, welcome packets, and promotional items.
• Partner closely with Front Office, Recreation, Food & Beverage, Retail, Marina, Golf, and other departments to ensure member experiences; communicate upcoming events, VIP arrivals, and assist with special projects and departmental initiatives.
• Deliver warm, personalized service reflecting South Seas culture; anticipate member needs, foster long‑term relationships, and promote member engagement and loyalty.

Qualifications

• Associate’s degree preferred; equivalent experience considered.
• Valid driver’s license required.
• Minimum 2 years of customer service, hospitality, membership services, owner relations, or administrative experience.
• Luxury resort, club, HOA, or hospitality experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• High level of professionalism and discretion with confidential information.
• Proficient with Microsoft Office Suite and database/property management software.
• Ability to learn membership management systems and resort technology platforms.

Knowledge, Skills & Abilities

• Exceptional interpersonal and relationship‑building skills.
• Highly organized with excellent attention to detail.
• Strong problem‑solving and critical‑thinking abilities.
• Ability to prioritize multiple projects while meeting deadlines.
• Professional phone etiquette and customer service skills.
• Ability to work independently while contributing to a collaborative team environment.
• Positive, energetic, and guest‑focused attitude.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to lift up to 25 pounds occasionally.
• Ability to use standard office equipment, including computers, phones, and printers.
• Occasionally assist with resort events requiring extended standing or walking.

Equal Employment Opportunity

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by law.

In compliance with the Americans with Disabilities Act (ADA) and applicable laws, we provide reasonable accommodation upon request after the application process.

As an Equal Opportunity Employer, we comply with applicable federal, state, and local employment laws. The information requested on this application will only be used for purposes consistent with those laws. The Company maintains a drug‑free workplace.

Compensation

Compensation will be based on experience and qualifications.