Membership Coordinator

Rainbow City Marching Band; Seattle (WA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established organization is seeking a dedicated individual to oversee the onboarding and retention of its members. This role involves improving accessibility, managing communication portals, and enhancing member engagement through effective programs. The ideal candidate will possess strong interpersonal skills and attention to detail, ensuring that all members feel included and supported. Join a vibrant community where your contributions will make a significant impact on member experiences and organizational growth. If you are passionate about fostering inclusivity and enhancing member relations, this opportunity is perfect for you.

Qualifications

• Experience leading member engagement programs.
• Proven interpersonal and communication skills.
• Attention to detail for consistent communications.

Responsibilities

• Oversees onboarding and retention of members.
• Manages member circles and retention programs.
• Assists members with accessibility needs.

Skills

Member engagement programs

Interpersonal skills

Communication skills

Attention to detail

Project management

Crisis management

Tools

Electronic spreadsheet applications

Word processing applications

Job description

JOB SUMMARY

Oversees onboarding and retention of members of the organization. This includes operating the process to onboard new members, iterating materials, improving accessibility, overseeing member communication portals, and managing retention programs.

DUTIES & RESPONSIBILITIES

• Operates process to receive new member requests and ensure those individuals connect with the next opportunity to join an ensemble.
• Iterates and maintains materials for prospective members including current season information.
• Understand the status and membership needs of each ensemble in the organization.
• Assists members with accessibility needs to participate, including connecting them with peer members and staff for additional assistance and inclusion programs.
• Manages member circles and retention programs to increase inclusion.
• Utilizes effective communication and interpersonal skills that align with and support the organization’s Mission and Core Values.
• Complies with the organization’s by-laws, policies, procedures, and member covenants; seeks clarification and guidance as necessary.

KNOWLEDGE / SKILLS / ABILITIES

• Experience leading member engagement programs.
• Proven interpersonal and communication skills.
• Attention to detail to maintain consistent and timely communications.
• Proficiency with electronic spreadsheet and word processing applications.
• Experience with project management and crisis management preferred.

PHYSICAL DEMANDS / WORK ENVIRONMENT

The physical demands and work environment are consistent with those required to lead member engagement programs, requiring proven interpersonal and communication skills, attention to detail, proficiency with electronic applications, and experience with project and crisis management. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.