Membership Coordinator

Association Headquarters; Mount Laurel Township (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading professional services firm is seeking a Membership Coordinator to facilitate excellent member experiences. The role involves managing communication, providing support, and maintaining records for members. Ideal candidates will be detail-oriented with strong communication skills, supporting the organization's mission of aiding non-profits.

Benefits

Medical, Dental, and Vision

Paid Time Off (PTO)

401k

Flexible Schedules

On-site fitness center

Training and Development opportunities

Qualifications

• Experience with membership management is a plus.
• Detail-oriented individual for effective communications.
• Ability to manage multiple projects and tasks.

Responsibilities

• Provide customer service and support to members.
• Maintain and order office supplies.
• Manage client website and create e-blasts.

Skills

Customer service

Communication

Organizational skills

Education

Bachelor's degree preferred

High school diploma required

Job description

• 1120 Route 73 North, Mount Laurel Township, NJ, USA

Association Headquarters is in search of a highly organized and detail-oriented individual for the Membership Coordinator position. The Membership Coordinator is responsible for delivering exceptional customer experience, executing assigned projects, and performing assigned duties. Membership Coordinators function as the liaison between an organization and its members. This includes answering queries, providing information, devising regular communication activities, and maintaining membership records.

Essential Duties and Responsibilities

• Provide customer service and support to members, following AH policy of returning calls and emails within 24 hours during the workweek
• Liaison between internal and external contacts
• Performs Payment processing (bills and invoices, reimbursements)
• Process and fill orders
• Maintain and order office supplies
• Social media updates as requested and directed
• Prepare and send certificate mailings if applicable
• Support the AE as needed on various programs, services, and projects as they support the client's scope of work and strategic plan
• Manage client website
• Create and send e-blasts on behalf of a client

Education, Experience, and Required Proficiencies

Bachelor's degree preferred, high school diploma required.

AH is a professional services firm that specializes in helping non-profit organizations achieve their mission, create value, and advance their causes, industries, and professions. We have four main divisions within AH - a full-service Association Management Company; a Marketing and Communications Agency (MarCom); a Meetings & Events Management Team; and a division that focuses on other custom solutions such as strategic planning, website builds, database integrations, accounting services, staff recruitment, credentialing management, public affairs and lobbying, and growing non-dues revenue.

Association Headquarters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, nationality, ethnicity, ancestry, age, sex (including pregnancy), family status, marital/civil union status, religion, domestic partnership status, affectional or sexual orientation, gender identity and expression, atypical hereditary cellular or blood trait, genetic information, liability for military service, and mental or physical disability (including perceived disability, and AIDS and HIV status), language, national origin, political affiliation, socio-economic status, and other characteristics that make our employees unique.

Benefits include, but are not limited to:

• Medical, Dental, and Vision
• Voluntary Life Insurance - Employee Paid
• Paid holidays and Paid Time Off (PTO) accrual
• 401k
• Basic life insurance, short term, and long term disability

Other Benefits of Working at AH:

• Named Best Place to Work by Philadelphia Business Journal 9 Times - based on a survey conducted of our employees
• Industry Leader - Most credentialed AMC, and the first AMC to be Customer Service Certified by the Customer Service Institute of America
• Flex Schedules
• On-site fitness center, open 24/7
• Gym reimbursement program
• Training and Development opportunities

Apply Now

with our quick 3 minute Application!

* Fields Are Required

What is your full name?

First Name

How can we contact you?

Email

Phone Number

Number Type

What is your preferred method of communication?