Membership Coordinator

Boys & Girls Clubs of Kentuckiana; Louisville (KY); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

401(k) Matching

Paid Time Off (PTO)

Self-Care Days

12 Paid Holidays

Free Club Membership for Children of D

None

Job summary

Boys & Girls Clubs of Kentuckiana is seeking a part-time Membership Coordinator at the Shawnee Club to manage front desk operations and membership records. The role requires friendly, professional interaction with youth and families and supports the club’s health and safety standards.

Responsibilities include greeting members, processing applications, answering phones, and assisting staff with clerical tasks in a fast-paced environment.

Qualifications

• High School degree or GED required.
• Experience in a Boys & Girls Club or similar setting preferred.
• Strong communication and customer service skills.
• Ability to maintain a positive, welcoming attitude and work with youth.

Responsibilities

• Operate front desk and maintain membership records.
• Provide courteous customer service and greet all who enter the Club.
• Process and maintain membership applications and data entry.
• Support daily administrative tasks and answer phones.

Skills

Customer service

Communication

Teamwork

Positive attitude

Education

High School diploma or GED

College degree preferred

Job description

Membership Coordinator

Part-Time, Non-Exempt

Location: Shawnee Club

Reports to: Club Director

Schedule: Monday-Friday 2:00pm-7:00pm

Compensation: $17.00 per hour

About Us

Boys & Girls Clubs of Kentuckiana (BGCK) is an out-of-school time provider, offering a safe haven for youth who need us most. Our mission is to inspire & enable all young people, especially those who need us most, to realize & develop their full potential as productive, responsible & caring citizens.

Essential Job Responsibilities

• The Membership Coordinator operates the front desk and is responsible for the processing and maintenance of the Club's membership records.

Youth Development

• Create a Club environment that supports and facilitates the achievement of the Youth Development Outcomes: Academic Success, Healthy Lifestyles, and Good Character & Citizenship
• Provide guidance and role modeling to all Club members
• Provide on-site supervision to members to ensure a healthy and safe environment
• Maintain a positive outlook and attitude with members, and provide constructive feedback on their efforts and progress
• Assist members in building conflict resolution skills and teach them to accept responsibility for their actions

Administration

• Maintain the front entrance area of the Club
• Provide courteous and quality customer service
• Greet all individuals that enter the Club
• Assist members, volunteers, guests, and staff with signing-in, as needed
• Answer phones, listen to voicemails, and return calls as needed
• Respond to Club emails
• Process and maintain membership applications
• Provide general administrative and clerical support to the Club Director, Program Director, and other Club staff as needed in a friendly and cooperative manner
• Data entry for member system

Additional Responsibilities

• Travel between Clubs and/or the Admin Office for trainings and meetings
• All other duties as assigned

Physical Requirements of the Work Environment

• Ability to work in a fast-paced and loud environment
• Ability to continuously stand and move around the Club
• Ability to lift up to 30 pounds occasionally

Qualifications

Education

• High School degree or G.E.D. is required
• College degree from an accredited college or university is preferred but not required

Work Experience

• A minimum of one year's work experience in a Boys & Girls Club or similar organization which includes the supervision of youth and the implementation of programs and activities

Skills

• A passion and understanding of the mission, objectives, policies, programs, and procedures of BGCK
• Ability to maintain a positive, friendly, & cooperative attitude in the workplace
• High ethical standards
• Strong communication skills, both oral and written
• Ability to maintain professional relationships with internal staff and external partners
• An understanding of the needs and interests of young people
• Demonstrated knowledge of computers & other office-related technology

Benefits

• 401(k) Participation & Matching
• Paid Time Off (PTO)
• Self-Care Days
• 12 Paid Holidays
• Free Club Membership for Children of Staff

Our Commitment to Diversity & Inclusion

The Boys & Girls Clubs of Kentuckiana provides equal employment opportunities to all employees & applicants for employment & prohibits discrimination & harassment of any type. Boys & Girls Clubs of Kentuckiana is committed to a diverse & inclusive workforce, and welcomes applicants with disabilities & applicants from underrepresented racial & ethnic groups.

Request for Accommodation in the Recruitment Process

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].

Disclaimer

The information presented indicates the general nature & level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications & objectives required of employees assigned to this job. Any benefits listed in this job description is presented for illustrative purposes. Ultimately, the full benefit package available to an employee will be outlined in an employment offer letter. All offers of employment are contingent upon successful outcomes of a background check.