Membership Coordinator

NWA HBA; Fayetteville (AR); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Flexible hours

Networking opportunities

Collaborative team environment

Job summary

A community-focused non-profit organization in Fayetteville is seeking a motivated Membership Coordinator. This role supports membership services and office operations. Ideal candidates will have strong organizational and communication skills, with a focus on member engagement and administrative tasks. Responsibilities include assisting with onboarding and membership inquiries, maintaining records, and supporting office efficiency. The position is flexible, with part-time and full-time options available, allowing for a balanced work-life schedule.

Qualifications

• High school diploma required; associate or bachelor’s degree preferred.
• Proficiency with basic office software (email, spreadsheets, documents).
• Experience with membership organizations, strongly preferred.

Responsibilities

• Serve as a primary point of contact for members, providing professional communication.
• Assist with member onboarding, renewals, updates, and general inquiries.
• Maintain up-to-date membership records in association databases.

Skills

Organizational skills

Communication skills

Customer service

Proficiency in office software

Education

High school diploma

Associate or bachelor's degree

Tools

Association software

Email platforms

Digital tools

Job description

Strengthening housing, industry, and community

About NWA HBA

The Northwest Arkansas Home Builders Association (NWA HBA) is a nonprofit trade organization serving builders, remodelers, suppliers, and other industry professionals across Northwest Arkansas. We promote excellence in home building through education, advocacy, networking, and community driven events.

Position Overview

The Northwest Arkansas Home Builders Association (NWA HBA) is seeking a motivated, detail-oriented Membership Coordinator to support our growing organization. This role is ideal for someone with an entrepreneurial and non-profit spirt who takes initiative, thrives in a fast-paced environment, and enjoys working with people, technology, and processes.

The Membership Coordinator

Plays a key role in supporting membership services, office operations, and daily association needs. This position reports directly to the Executive Officer and works closely with, and indirectly reports to, the Director of Operations.

Key Responsibilities

Membership Support

• Serve as a primary point of contact for members, providing timely, professional, and friendly communication
• Assist with member onboarding, renewals, updates, and general membership inquiries
• Maintain accurate and up-to-date membership records in association databases and systems
• Support membership growth and engagement efforts through outreach, follow-ups, and event coordination
• Provide day-to-day support to the Executive Officer and Director of Operations
• Assist with committee scheduling, member correspondence, data entry, and document management
• Support office organization, process improvement, and workflow efficiency
  
• Confidently use and learn association software, databases, email platforms, and digital tools
• Assist with basic website updates, email communications, and internal systems (training provided)
• Ensure clear, professional communication with members, partners, and stakeholders

We are looking for someone

• Takes initiative and sees tasks through without needing constant direction
• Highly organized, focused, and detail-oriented
• Comfortable with technology and eager to learn new tools and systems
• Communicates clearly, professionally, and confidently—both written and verbal
• Brings energy, reliability, and a strong work ethic to their role
• Thrives in a team environment but can work independently when needed

Qualifications

• High school diploma required; associate or bachelor’s degree preferred
• Proficiency with basic office software (email, spreadsheets, documents)
• Experience with membership organizations, associations, or industry relevant customer service is strongly preferred
• Schedule: Part-time or Full-time (flexible based on candidate fit & availability)
• Reports to: Executive Officer
• Indirect Reporting: Director of Operations
• Work Environment: Professional, collaborative, and community-focused

Why Join NWA HBA?

NWA HBA offers the opportunity to be part of a respected industry organization that supports builders, associates, and the growth of Northwest Arkansas. This role provides meaningful responsibility, growth potential, and the chance to make a real impact through organization, service, and teamwork.

• Real-world experience in nonprofit operations and event management
• Networking opportunities with industry professionals
• Flexible hours to support work-life balance
• Supportive, collaborative team environment
• Opportunity to contribute to community-impactful events and initiatives

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Non-profit Organizations