Membership Concierge - Opening Shifts

Life Time; Medford (MA); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a Membership Concierge to provide exceptional customer service to members and guests. In this role, you will be the first point of contact, ensuring everyone feels welcomed and valued. Your responsibilities include facilitating phone calls, educating members about club offerings, and building strong relationships to enhance member loyalty. This position offers a fun and healthy work environment, ideal for those passionate about promoting a healthy lifestyle. If you thrive in a dynamic setting and enjoy helping others, this opportunity is perfect for you.

Qualifications

• Minimum of 6 months service/reception experience required.
• Ability to deliver high-quality customer service in a fast-paced environment.

Responsibilities

• Operate as the first point of contact for members and guests.
• Assist members with transactions and general account changes.

Skills

Customer Service

Verbal Communication

Multi-tasking

Education

High School Graduate or Equivalent

Job description

The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you will enjoy a fun and healthy work environment while building value-based relationships which increases member loyalty and assists them in meeting their healthy way of life goals.

Job Duties and Responsibilities

• Operates as first point of contact for members and guests
• Receives and facilitates incoming phone calls from members and guests
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Assists members with transactions and general account changes

Position Requirements

• Minimum of 6 months service/reception experience
• Must work a minimum of 15 hours per week
• Commitment to serve others
• Passion for living a healthy way of life
• Ability to multi-task and deliver high quality customer service in a fast-paced environment
• Must have good verbal communication
• Must be able to stand for 4 hours at a time

Preferred Requirements

• HS graduate or equivalent preferred

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

About the company

Life Time, Inc. is a chain of health clubs in the United States and Canada.