Membership Concierge Leader

Life Time Inc.; Annapolis (MD); On-site; USD 64,000 - 96,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and>2

Job summary

Life Time Inc. in Annapolis is seeking a Membership Concierge Leader to mentor a team, connect members with programs, and ensure a premium guest experience. You will work closely with the Club General Manager to coordinate operations, retention, and growth initiatives across departments.

The role requires strong leadership, communication, and a passion for service excellence, with responsibilities ranging from coaching to scheduling and mentoring the team toward achieving membership goals.

Qualifications

• This position requires a high level of skill related to written and verbal communication, customer service, service recovery, business planning, management of processes, expense and revenue tracking, team building and sales.

Responsibilities

• Regularly participates in Life Time’s classes, activities, events and programming
• Encourages team members to exceed their own expectations and aim for higher performance
• Onboard and certify team members
• Provides guidance, help, coaching, and feedback to enhance member engagement
• Manages schedules and zone rotations for optimal performance
• Executes business protocols including new member acquisition, existing member retention and new member connectivity

Skills

Leadership

Customer service

Sales

Budget management

Communication

Team building

Education

High School Diploma or Equivalent

Bachelor’s or Associate’s degree

CPR/AED certification

Tools

Microsoft Dynamics CRM

Microsoft Office Suite

Job description

Position Summary

The Membership Concierge Leader delivers a best-in-class experience for all members and guests through leadership of the Membership Concierge Team. You will build and participate in a culture which delivers excellence in the guest experience, service execution and member retention as aligned with our premium brand. In this role, you will leverage your expertise to drive a team creating value-based relationships connecting members and guests to programs and services which help meet their healthy way of life goals. This position will serve as the right hand to the Club General Manager, connecting all in-center departments to ensure seamless operations, partnership and member engagement. The Membership Concierge Leader will embody a growth mindset, desire to develop professionally, and ambition to advance into a General Manager role. This role requires excellent leadership, excellent communication skills, and a deep commitment to enhancing the member experience while aiding in the success of the entire club.

Job Duties/Responsibilities

• Regularly participates in Life Time’s classes, activities, events and programming
• Embodies the Life Time brand commitment to a healthy lifestyle professionally and personally
• Leads in zone by exemplifying service excellence and being a member connectivity specialist
• Encourages team members to exceed their own expectations and aim for higher performance
• Onboard and certify team members - Cast to perfection and certify to exhaustion
• Provides guidance, help, coaching, and feedback to enhance member engagement
• Meticulously manages schedules and zone rotations to ensure optimal performance and efficiency
• Functional pro in executing business protocols including new member acquisition, existing member retention and new member connectivity

Minimum Required Qualifications

This position requires a high level of skill related to written and verbal communication, customer service, service recovery, business planning, management of processes, expense and revenue tracking, team building and sales.

Education:

• High School Diploma or Equivalent

Years of Experience:

• 3+ years of managerial experience
• 3+ years of customer service experience
• 3+ years of sales experience
• 3+ years of achieving budget goals

Licenses / Certifications / Registrations:

• CPR/AED certification required within 30 days of hire

Preferred Qualifications:

• Bachelor’s or Associate’s degree
• Hospitality management or similar degree/certification
• Fitness related experience including PT or Group Fitness certification
• Superior time management skills
• Ability to prioritize tasks
• Adapts to change and innovationExperience with Microsoft Dynamics CRM and Microsoft Office Suite

Pay

This is a salaried position starting at $64,000.00(or applicable minimum salary, if higher) and pays up to $96,000.00, based on experience and qualifications. In addition, this role is eligible for bonuses based on performance metrics.

Benefits

All team members receive the following benefits while working for Life Time:

• A fully subsidized membership

• Discounts on Life Time products and services

• 401(k) retirement savings plan with company discretionary match (21 years of age and older)

• Training and professional development

• Paid sick leave where required by law

Full-time Team Members are eligible for additional benefits, including:

• Medical, dental, vision, and prescription drug coverage

• Short term and long term disability insurance

• Life insurance

• Pre-tax flexible spending and dependent care plans

• Parental leave and adoption assistance

• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave

• Deferred compensation plan, if the team member meets the required income threshold

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.