Membership Concierge

Life Time Inc.; New York (NY); On-site; USD 32,029 - 42,705; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on products and services

401(k) retirement savings plan

Medical, dental, vision coverage

Job summary

A leading wellness company in New York seeks a Membership Concierge to provide exceptional customer service and assist with membership sales. This entry-level position involves facilitating member check-ins, managing communications, and enhancing member experiences. Ideal candidates will have at least one year of customer service and sales experience, along with a commitment to fostering relationships that support member goals.

Qualifications

• High School graduate or equivalent.
• Minimum of 1-year customer service experience.
• Minimum of 1-year sales experience.

Responsibilities

• Facilitate check-in process for members and guests.
• Monitor and delegate incoming phone calls.
• Educate members and guests on club programming and policies.

Skills

Customer service

Sales experience

Relationship building

Education

High School diploma or equivalent

Job description

Join to apply for the Membership Concierge role at Life Time Inc.

Position Summary

The Membership Concierge III delivers the highest quality customer service to all members and guests. In this role, you will actively promote Life Time to prospective members, assist with the buying experience and directly contribute to the achievement of club acquisition and retention goals. This position serves as a leader on The Concierge Team, sharing expertise and modeling behaviors that drive a culture of service. Enjoy a fun and healthy work environment while building value-based relationships that increase brand loyalty and support members in achieving their healthy way of life goals.

Job Duties and Responsibilities

• Facilitate check-in process for members and guests entering the club
• Monitors, handles, and delegates incoming phone calls from members and guests
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Proactively builds relationships with members and guests, regularly creating over the top service experiences
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
• Functions as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the member
• Engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfaction
• Customizes the buying experience for prospective members by encouraging involvement with amenities and programs aligned to customers interests and needs
• Communicates with members and prospective members via email or phone in a manner aligned with our brand
• Completes administrative duties, club paperwork and cash drawer reconciliation

Position Requirements

• High School graduate or equivalent
• Minimum of 1-year customer service experience
• Minimum of 1-year sales experience
• Completion of Membership Sales Certification within 60 days of hire
• Completion of Retention Specialist Certification within 60 days of hire

Preferred Requirements

• Bachelor’s Degree in Hospitality or related field
• Fitness industry knowledge

Pay

This is an hourly position with wages starting at $23.25 and paying up to $31.00, based on experience and qualifications.

Benefits

• A fully subsidized membership
• Discounts on Life Time products and services
• 401(k) retirement savings plan with company discretionary match (21 years of age and older)
• Training and professional development
• Paid sick leave where required by law

Full-time team members are eligible for additional benefits, including:

• Medical, dental, vision, and prescription drug coverage
• Short-term and long-term disability insurance
• Life insurance
• Pre-tax flexible spending and dependent care plans
• Parental leave and adoption assistance
• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
• Deferred compensation plan, if the team member meets the required income threshold

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Wellness and Fitness Services