Membership Concierge Leader

Life Time Inc.; New York (NY); On-site; USD 75,600 - 104,000; Full time

Benefits offered by this job

Free membership

Discounts on Life Time products

401(k) retirement plan with company^s/

Training and professional development

Paid sick leave

Job summary

Life Time Inc. is seeking a Membership Concierge Leader in New York to guide the in-club concierge team, fostering a culture of excellence and value-based member relationships. This role reports to the Club General Manager and connects departments to ensure smooth operations and superior guest experiences.

The ideal candidate has 3+ years of managerial, customer service, and sales experience, along with CPR/AED certification within 30 days and a hospitality mindset. A degree is preferred.

Qualifications

• Excellent written and verbal communication.
• Experience in customer service and service recovery.
• Experience in business planning and managing expenses and revenue.
• Leadership and team-building capabilities.

Responsibilities

• Lead and mentor Membership Concierge Team.
• Drive member engagement and retention through personalized service.
• Coordinate with in-center departments for seamless operations.
• Onboard and certify team, monitor schedules and rotations.
• Achieve budget goals and performance metrics.

Skills

Leadership

Customer service

Sales

Budget management

Communication

Team building

Program management

CRM experience

Education

High School Diploma

Bachelor’s or Associate degree

Tools

Microsoft Dynamics CRM

Microsoft Office Suite

Job description

Position Summary

The Membership Concierge Leader delivers a best-in-class experience for all members and guests through leadership of the Membership Concierge Team. You will build and participate in a culture which delivers excellence in the guest experience, service execution and member retention as aligned with our premium brand. In this role, you will leverage your expertise to drive a team creating value-based relationships connecting members and guests to programs and services which help meet their healthy way of life goals. This position will serve as the right hand to the Club General Manager, connecting all in-center departments to ensure seamless operations, partnership and member engagement. The Membership Concierge Leader will embody a growth mindset, desire to develop professionally, and ambition to advance into a General Manager role. This role requires excellent leadership, excellent communication skills, and a deep commitment to enhancing the member experience while aiding in the success of the entire club.

Position Summary

The Membership Concierge Leader delivers a best-in-class experience for all members and guests through leadership of the Membership Concierge Team. You will build and participate in a culture which delivers excellence in the guest experience, service execution and member retention as aligned with our premium brand. In this role, you will leverage your expertise to drive a team creating value-based relationships connecting members and guests to programs and services which help meet their healthy way of life goals. This position will serve as the right hand to the Club General Manager, connecting all in-center departments to ensure seamless operations, partnership and member engagement. The Membership Concierge Leader will embody a growth mindset, desire to develop professionally, and ambition to advance into a General Manager role. This role requires excellent leadership, excellent communication skills, and a deep commitment to enhancing the member experience while aiding in the success of the entire club.

Job Duties/Responsibilities

• Regularly participates in Life Time’s classes, activities, events and programming
• Embodies the Life Time brand commitment to a healthy lifestyle professionally and personally
• Leads in zone by exemplifying service excellence and being a member connectivity specialist
• Encourages team members to exceed their own expectations and aim for higher performance
• Onboard and certify team members - Cast to perfection and certify to exhaustion
• Provides guidance, help, coaching, and feedback to enhance member engagement
• Meticulously manages schedules and zone rotations to ensure optimal performance and efficiency
• Functional pro in executing business protocols including new member acquisition, existing member retention and new member connectivity

Minimum Required Qualifications

This position requires a high level of skill related to written and verbal communication, customer service, service recovery, business planning, management of processes, expense and revenue tracking, team building and sales.

Education

• High School Diploma or Equivalent

Years of Experience

• 3+ years of managerial experience
• 3+ years of customer service experience
• 3+ years of sales experience
• 3+ years of achieving budget goals

Licenses / Certifications / Registrations

• CPR/AED certification required within 30 days of hire

Preferred Qualifications

• Bachelor’s or Associate’s degree
• Hospitality management or similar degree/certification
• Fitness related experience including PT or Group Fitness certification
• Superior time management skills
• Ability to prioritize tasks
• Adapts to change and innovation
• Experience with Microsoft Dynamics CRM and Microsoft Office Suite

Pay

This is a salaried position starting at $75,600.00(or applicable minimum salary, if higher) and pays up to $104,000.00, based on experience and qualifications. In addition, this role is eligible for bonuses based on performance metrics.

Benefits

All team members receive the following benefits while working for Life Time:

• A fully subsidized membership
• Discounts on Life Time products and services
• 401(k) retirement savings plan with company discretionary match (21 years of age and older)
• Training and professional development
• Paid sick leave where required by law

Full-time Team Members are eligible for additional benefits, including:

• Medical, dental, vision, and prescription drug coverage
• Short term and long term disability insurance
• Life insurance
• Pre-tax flexible spending and dependent care plans
• Parental leave and adoption assistance
• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
• Deferred compensation plan, if the team member meets the required income threshold

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.