Membership Concierge II

Life Time Inc.; Eden Prairie (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein etabliertes Unternehmen im Wellness- und Fitnessbereich sucht einen engagierten Membership Concierge. In dieser Rolle sind Sie der erste Ansprechpartner für Mitglieder und Gäste, bieten herausragenden Kundenservice und helfen dabei, ein gesundes Leben zu fördern. Diese Position bietet die Möglichkeit, Ihre Fähigkeiten in einem dynamischen Umfeld zu entwickeln und Teil eines Teams zu sein, das sich für die Gesundheit und das Wohlbefinden der Gemeinschaft einsetzt. Nutzen Sie die Chance, Ihre Karriere in der Gastfreundschaft voranzutreiben und ein wichtiger Teil eines wachsenden Unternehmens zu werden.

Benefits

Vollständig subventionierte Mitgliedschaft

Rabatte auf Produkte und Dienstleistungen

401(k) Altersvorsorge mit Unternehmensbeitrag

Schulungs- und Entwicklungsmöglichkeiten

Bezahlte Krankheitszeit

Medizinische, zahnärztliche und visuelle Versorgung

Lebensversicherung

Elternzeit und Unterstützung bei der Adoption

Bezahlte Urlaubstage

Qualifications

• Mindestens 1 Jahr Erfahrung im Kundenservice.
• Leidenschaft für den Service an anderen.

Responsibilities

• Erster Ansprechpartner für Mitglieder und Gäste.
• Aufbau von Beziehungen durch außergewöhnliche Erfahrungen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Problembehebung

Education

High School Diploma

Bachelor's Degree in Hospitality

Job description

Join to apply for the Membership Concierge II role at Life Time Inc.

8 hours ago Be among the first 25 applicants

Join to apply for the Membership Concierge II role at Life Time Inc.

Job Profile Summary
Life Time Athletic Resorts are destinations for hospitality professionals seeking a lifestyle career with an established and growing company. The Membership Concierge position offers presence and prominence within our healthy way of life community, affording you the opportunity to help members live healthier, happier lives.

Position Summary
As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight, and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Job Duties And Responsibilities

1. Operate as the first point of contact for members and guests entering the resort.
2. Exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
3. Receive and facilitate incoming phone calls from members and guests.
4. Maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
5. Assist members with account maintenance, processing member needs, changes, and transactions including program, service, and product payments.
6. Serve as a point of contact for new member acquisition and member retention interactions.
7. Engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources.

Position Requirements

1. High School graduate or equivalent.
2. Minimum of 1 year of customer service experience.
3. Passion to serve others.
4. Effective communication skills.

Preferred Requirements

1. Bachelor's Degree in Hospitality (preferred).

Pay

This is an hourly position with wages starting at $15.50 and up to $18.50, based on experience and qualifications.

Benefits

All team members receive the following benefits while working for Life Time:

• A fully subsidized membership
• Discounts on Life Time products and services
• 401(k) retirement savings plan with company discretionary match (for employees 21+)
• Training and professional development
• Paid sick leave where required by law

Full-time Team Members are eligible for additional benefits, including:

• Medical, dental, vision, and prescription drug coverage
• Short-term and long-term disability insurance
• Life insurance
• Pre-tax flexible spending and dependent care plans
• Parental leave and adoption assistance
• Paid time off, including 5 to 20 vacation days per year (based on tenure) and paid sick leave
• Deferred compensation plan, if income threshold is met

Life Time is committed to an inclusive, diverse, and equitable workplace that respects and celebrates individual contributions and promotes merit-based hiring, training, and promotion.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Wellness and Fitness Services